Article Sidebar

Download
PDF
Statistic
Read Counter : 5 Download : 2

Main Article Content

Abstract

This study investigates how expatriates in South Jakarta employ intercultural communication strategies to mitigate culture shock and adapt to a new cultural environment. As global mobility increases, understanding the psychological and social challenges faced by expatriates in multicultural urban settings becomes crucial. Using a qualitative case study approach, in-depth interviews were conducted with seven expatriates of diverse cultural backgrounds. The findings reveal that expatriates experience significant culture shock in the form of language barriers, unfamiliar social norms, and emotional disorientation during their initial adaptation phase. To address these challenges, they employ various strategies such as learning the local language, adjusting communication styles, building social support networks, and participating in community activities. These strategies facilitate gradual adaptation and foster intercultural competence, leading to a sense of belonging and bicultural identity. The study highlights that cultural adaptation is a reciprocal process, where both expatriates and local communities engage in mutual exchange and learning. The results provide practical insights for organizations and policymakers to support expatriate adjustment and promote inclusive multicultural environments.

Keywords

Culture Shock Intercultural Communication Expatriates Cultural Adaptation South Jakarta

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Lena, P. M., Wahyuningtias, D. D., & Maryami. (2025). Mitigating Culture Shock Through Intercultural Communication: A Case Study of Expatriates in South Jakarta. Ilomata International Journal of Social Science, 6(4), 1284-1297. https://doi.org/10.61194/ijss.v6i4.1735

References

  1. Aldi, A., Suhardiman, S., & Nurul Ihsan, A. (2024). Culture Shock Dan Adaptasi Studi Fenomenologi Pada Peserta Program Pertukaran Mahasiswa Merdeka Batch 3 Di Universitas Pendidikan Ganesha. Journal on Education, 6(4), 19381–19391. https://doi.org/10.31004/joe.v6i4.5954
  2. Ayub, M., Mehmood, H., & Nazir, A. (2024). The Impact of Culture Shock and Psychological Adjustment on Mental Well-Being in International Students. Pakistan Journal of Humanities and Social Sciences, 12(2), 1327–1335.
  3. Azhari, T., Sahputri, J., & Mukhlis, M. (2024). Peningkatan Komunikasi Antarbudaya dalam Program Saweu Sikula di Sekolah Sukma Bangsa Bersama Mahasiswa Eropa. Jurnal Solusi Masyarakat (JSM), 2(2), 139–147.
  4. Berry, J. W. (1997). Immigration, acculturation, and adaptation. Applied Psychology, 46(1), 5–34.
  5. Black, J. S., Mendenhall, M., & Oddou, G. (1991). Toward a comprehensive model of international adjustment: An integration of multiple theoretical perspectives. Academy of Management Review, 16(2), 291–317.
  6. Corlăteanu, A. I. (2024). Cultural Diversity Between Cross-Cultural Adjustment and Cultural Shock. International Conference Knowledge-Based Organization, 30(2), 1–6.
  7. Dubinko, S. A., Klimova, I. I., Dubinka-Hushcha, L. A., & Klimova, G. V. (2021). Intercultural communication and success in business. SHS Web of Conferences, 125, 1002.
  8. Engle, A. D., Szeiner, Z., Molnár, S., & Poór, J. (2024). Key Factors of Corporate Expatriates’ Cross-Cultural Adjustment–an Empirical Study. Central European Business Review, 13(4), 39.
  9. Gudykunst, W. B. (2003). Cross-cultural and intercultural communication. Sage.
  10. Gudykunst, W. B., Ting-Toomey, S., & Chua, E. (1988). Culture and interpersonal communication. Sage Publications, Inc.
  11. Gulivets, N. O. (2013). Cross-cultural communication in global business. Вісник Луганського Національного Університету Імені Тараса Шевченка. Філологічні Науки, 14 (1), 249–254.
  12. Hammadeen, H., Eyoun, K., & Campbell, A. G. (2024). Expatriate cross-cultural adjustment: role of social media. Journal of Hospitality & Tourism Cases, 12(3), 121–127.
  13. Hariyanto, D. (2024). Bridging Cultures: Javanese and Chinese Community Reconciliation in Krian. Indonesian Journal of Cultural and Community Development, 15(3), 10–21070.
  14. Harrison, D. A., Shaffer, M. A., & Bhaskar-Shrinivas, P. (2004). Going places: Roads more and less traveled in research on expatriate experiences. In Research in personnel and human resources management (pp. 199–247). Emerald Group Publishing Limited.
  15. Hwang, J. (2024). Comprehensive review on cross-cultural communication in global business. 20(June), 271–282.
  16. Jambo, J. (2024). Impacts of Culture Shock on Intercultural Communication: Experiences of International Students in Cameroon. Journal of Innovations in Art and Culture for Nature Conservation and Environmental Sustainability, 2(2).
  17. Lee, W.-C., Chanaka, N. S., Tsaur, C.-C., & Ho, J.-J. (2022). Acculturation, work-related stressors, and respective coping strategies among male Indonesian migrant workers in the manufacturing industry in Taiwan: A post-COVID investigation. International Journal of Environmental Research and Public Health, 19(19), 12600.
  18. Lejeune, C., Schmoll, C., & Thiollet, H. (2021). Migration, urbanity and cosmopolitanism in a globalized world. Springer Nature.
  19. Li, Y. (2025). Cross-cultural adaptation and psychological stress. Connecting Ideas, Cultures, and Communities, 274–278.
  20. Mariyono, D. (2024). Indonesian mosaic: the essential need for multicultural education. Quality Education for All, 1(1), 301–325.
  21. Nemouchi, L., & Byram, M. (2025). Intercultural competence. The Handbook of Plurilingual and Intercultural Language Learning, 43–57.
  22. Nguyen, H. (2024). An Investigation into the Effects of Culture Shock on Freshmen EFL Students at the University of Labor and Social Affairs, Ho Chi Minh City Campus. The International Journal of Language Studies (ISSN : 3078 - 2244), 1, 16–26. https://doi.org/10.60087/ijls.v1.n2.003
  23. Oberg, K. (1960). Cultural shock: Adjustment to new cultural environments. Practical Anthropology, 4, 177–182.
  24. Patawari, M. Y. (2020). Adaptasi budaya pada mahasiswa pendatang di kampus Universitas Padjadjaran Bandung. Jurnal Manajemen Komunikasi, 4(2), 103. https://doi.org/10.24198/jmk.v4i2.25900
  25. Rendi, R., Sinaga, G. M., & Topayung, S. L. (2024). Peran Pendidikan dalam Mengelola Keberagaman Masyarakat Multikutural di Indonesia. Jurnal Budi Pekerti Agama Kristen Dan Katolik, 2(3), 252–264.
  26. Selmer, J. (2006). Cultural novelty and adjustment: Western business expatriates in China. The International Journal of Human Resource Management, 17(7), 1209–1222.
  27. Setiawan, F. A., Churiyah, M., & Zagladi, A. N. (2024). Cross Cultural Adjustment On Expatriate: Systematic Literatur Review. Jurnal Manajemen DIVERSIFIKASI, 4(4), 820–831.
  28. Shi, L., & Wang, L. (2014). The culture shock and cross-cultural adaptation of Chinese expatriates in international business contexts. International Business Research, 7(1), 23.
  29. Sofyan, ‎. (2024). Traditional Marriage Culture Among People from Different Nationalities: A Study of Cultural Adaptation in the Gampong Iboih Community, Suka Karya District, Sabang City, Aceh Province. KnE Social Sciences, 9(27 SE-Articles). https://doi.org/10.18502/kss.v9i27.17106
  30. Supriadin, I., & Pababari, M. (2024). Dialektika dan Proses Inkulturasi Agama dan Budaya Lokal di Indonesia. Al-Qalam: Jurnal Kajian Islam Dan Pendidikan, 16(2), 226–235.
  31. Supriatna, E., Ekowati, D., Aziz, A. M., & Mokodenseho, S. (2023). Analyzing the relationship between cultural diversity, social capital, and community resilience in Jakarta, Indonesia. The Eastasouth Journal of Social Science and Humanities, 1(01), 28–36.
  32. Tanaka, H. (2025). Speaking Across Cultures: Understanding Communication Styles in International Education.
  33. Wahyuni, L., & Afrida, Y. (2024). Hubungan Culture Shock dengan Penyesuaian Diri Mahasiswa Baru yang Berasal dari Luar Sumatera Barat di Program Studi Bimbingan dan Konseling UIN Sjech M. Djamil Djambek Bukittinggi. YASIN, 4, 1119–1135. https://doi.org/10.58578/yasin.v4i5.3781
  34. Yustika, W., & Aisyah, S. (n.d.). ANALISIS PELATIHAN KOMUNIKASI LINTAS BUDAYA PADA PERUSAHAAN MULTINASIONAL.
  35. Zahra, A. A., & Umar, T. M. (2024). Culture Shock Mahasiswa Indonesia dalam Studi di Luar Negeri. Bandung Conference Series: Public Relations, 4(1).
  36. Ігнатова, О. (2024). РОЗВИТОК НАВИЧОК ЕФЕКТИВНОЇ МІЖКУЛЬТУРНОЇ КОМУНІКАЦІЇ. Journal of Cross-Cultural Education, 3, 7–13.