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Abstract

This study aims to analyze and determine the effect of marketing strategy variables and service quality on parents' decisions. In this study, the dimensions of marketing strategies include products, prices, promotions, places, people, processes and physical evidence. Service quality dimensions include reliability, responsiveness, confidence, empathy and tangibility. Quantitative methods with multiple linear regression analysis were processed using SPSS for windows version 22. The results showed that there were simultaneously the effects of marketing strategy and service quality variables on parents' decisions. Partially, the marketing strategy variable did not significantly influence the parents' decisions at PAUD Al Hidayah Pertiwi. While service quality variables significantly influence the decisions of parents of students in PAUD Al Hidayah Pertiwi.

Keywords

Marketing Strategy, Service Quality, Parents' Decisions.

Article Details

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Safitri Amelia, Hartini Salamah, & Mohammad Sofyan. (2019). Effect of Marketing Strategy and Service Quality Against the Decisions of Parents. Ilomata International Journal of Management, 1(1), 31-37. https://doi.org/10.52728/ijjm.v1i1.31

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