Main Article Content

Abstract

Quality tourism which has been recently proposed as the tourism development paradigm is still poorly defined. This paper attempts to explore the literature on this subject. Having visited quality tourism in tourism, sustainable tourism, and marketing-related literature, we propose that it pertains to three aspects 1) quality, high-value, and satisfying tourism products and services, 2) consumers who will ‘happily’ pay more to enjoy the high-value experience, and 3) aspect of ethics, transparency, and respect towards human, nature, and culture. Further, using the three aspects of quality tourism as a framework, case studies are presented to (1) analyze the adoption of the quality tourism paradigm at community-based tourism destinations in Yogyakarta and, (2) propose recommendations to transform these destinations to become quality tourism destinations. The case studies on three tourism villages as community-based tourism destinations that some aspects to be enhanced include the development of High-Value Experience as Represented by the Price of Tourism Products/Packages, marketing strategies to target High-value Market Segments, and further adoption of sustainable tourism development practices.

Keywords

quality tourism community-based tourism destinations

Article Details

How to Cite
Janita Dewi, I., Ismulyati, S., & Ginting, G. (2022). High-Value Experience, High-Value Market Segments, and Sustainability Principles in Quality Tourism: Case Studies on Community-based Tourism Destinations in Indonesia . Ilomata International Journal of Management, 3(4), 439-458. https://doi.org/10.52728/ijjm.v3i4.577

References

  1. Adrianto, L., Kurniawan, F., Romadhon, A., Bengen, D. G., Sjafrie, N. D. M., Damar, A., & Kleinertz, S. (2021). Assessing social-ecological system carrying capacity for urban small island tourism: The case of Tidung Islands, Jakarta Capital Province, Indonesia. Ocean & Coastal Management, 212, 105844. https://doi.org/10.1016/j.ocecoaman.2021.105844
  2. American Service of Quality. (2022). Shipping Terms. Cogoport. https://www.cogoport.com/shipping-terms/american-society-for-quality-136#:~:text=Founded in 1946%2C ASQ defines,ability to satisfy given needs.%22
  3. Attallah, N. F. (2015). Evaluation of perceived service quality provided by tourism establishments in Egypt. Tourism and Hospitality Research, 15(3), 149–160. https://doi.org/10.1177/1467358414567916
  4. Başarangil, İ. (2018). The relationships between the factors affecting perceived service quality, satisfaction and behavioral intentions among theme park visitors. Tourism and Hospitality Research, 18(4), 415–428. https://doi.org/10.1177/1467358416664566
  5. Buckley, R. C., Cooper, M. A., Chauvenet, A., & Zhong, L. S. (2022). Theories of experience value & mental health at tourism destinations: Senses, personalities, emotions and memories. Journal of Destination Marketing & Management, 26, 100744. https://doi.org/10.1016/j.jdmm.2022.100744
  6. Cooper, C., Fletcher, J., Fyall, A., Gilbert, D., & Wanhill, S. (2008). Tourism: Principles And Practice (4th ed.). Prentice Hall Financial Times. https://www.worldcat.org/title/tourism-principles-and-practice/oclc/845261589
  7. Creswell, J. W. (2017). Research Design Pendekatan Kualitatif, Kuantitatif, dan Mixed (S. Z. Qudsy (ed.); 3rd ed.). Pustaka Pelajar. https://opac.perpusnas.go.id/DetailOpac.aspx?id=1213690
  8. Crouch, G. I., & Ritchie, J. R. B. (1999). Tourism, Competitiveness, and Societal Prosperity. Journal of Business Research, 44(3), 137–152. https://doi.org/10.1016/S0148-2963(97)00196-3
  9. Dey, B., Mathew, J., & Chee-Hua, C. (2020). Influence of destination attractiveness factors and travel motivations on rural homestay choice: the moderating role of need for uniqueness. International Journal of Culture, Tourism and Hospitality Research, 14(4), 639–666. https://doi.org/10.1108/IJCTHR-08-2019-0138
  10. Dolnicar, S. (2020). Market segmentation analysis in tourism: a perspective paper. Tourism Review, 75(1), 45–48. https://doi.org/10.1108/TR-02-2019-0041
  11. Formica, S., & Uysal, M. (2006). Destination Attractiveness Based on Supply and Demand Evaluations: An Analytical Framework. Journal of Travel Research, 44(4), 418–430. https://doi.org/10.1177/0047287506286714
  12. Harding, K., & Walker, R. (2009). Tourism (1st ed.). Oxford University Press. https://books.google.co.id/books/about/Tourism.html?id=OlyYnQEACAAJ&redir_esc=y
  13. Hassan, S. S. (2000). Determinants of Market Competitiveness in an Environmentally Sustainable Tourism Industry. Journal of Travel Research, 38(3), 239–245. https://doi.org/10.1177/004728750003800305
  14. Hatipoglu, B., Ertuna, B., & Salman, D. (2022). Small-sized tourism projects in rural areas: the compounding effects on societal wellbeing. Journal of Sustainable Tourism, 30(9), 2121–2143. https://doi.org/10.1080/09669582.2020.1784909
  15. Hayati, Y., Adrianto, L., Krisanti, M., Pranowo, W. S., & Kurniawan, F. (2020). Magnitudes and tourist perception of marine debris on small tourism island: Assessment of Tidung Island, Jakarta, Indonesia. Marine Pollution Bulletin, 158, 111393. https://doi.org/10.1016/j.marpolbul.2020.111393
  16. Hofstede, G. (1984). The Cultural Relativity of the Quality of Life Concept. The Academy of Management Review, 9(3), 389. https://doi.org/10.2307/258280
  17. Holbrook, M. B., & Hirschman, E. C. (1982). The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun. Journal of Consumer Research, 9(2), 132. https://doi.org/10.1086/208906
  18. Insch, A. (2020). The challenges of over-tourism facing New Zealand: Risks and responses. Journal of Destination Marketing & Management, 15, 100378. https://doi.org/10.1016/j.jdmm.2019.100378
  19. Jennings, G., Lee, Y.-S., Ayling, A., Lunny, B., Cater, C., & Ollenburg, C. (2009). Quality Tourism Experiences: Reviews, Reflections, Research Agendas. Journal of Hospitality Marketing & Management, 18(2–3), 294–310. https://doi.org/10.1080/19368620802594169
  20. Kamboj, P., & Sharma, R. (2016). Tourism for Tomorrow: Travel Trends across Generations: From Baby Boomers to Millennials. Amity Research Journal of Tourism, Aviation and Hospitality, 1(2), 70–83. https://amity.edu/arjtah/pdf/vol1-2/9.pdf
  21. Kotler, P., & Keller, L. (2016). Marketing Management (15th ed.). Pearson Education Limited. t.ly/TuhY
  22. LaSalle, D., & Britton, T. (2002). Priceless: Turning Ordinary Products into Extraordinary Experiences (1st ed.). Harvard Business Review Press. https://hbswk.hbs.edu/archive/priceless-turning-ordinary-products-into-extraordinary-experiences-creating-the-priceless-product
  23. Li, J., Ridderstaat, J., & Yost, E. (2022). Tourism development and quality of life interdependence with evolving age-cohort-based population. Tourism Management, 93, 104621. https://doi.org/10.1016/j.tourman.2022.104621
  24. Liu, X., Li, J. (Justin), & Kim, W. G. (2017). The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions. Tourism and Hospitality Research, 17(2), 135–146. https://doi.org/10.1177/1467358415610371
  25. Lu, J., & Nepal, S. K. (2009). Sustainable tourism research: an analysis of papers published in the Journal of Sustainable Tourism. Journal of Sustainable Tourism, 17(1), 5–16. https://doi.org/10.1080/09669580802582480
  26. Mazanec, J. A., Wöber, K., & Zins, A. H. (2007). Tourism Destination Competitiveness: From Definition to Explanation? Journal of Travel Research, 46(1), 86–95. https://doi.org/10.1177/0047287507302389
  27. Mendes, J., & Guerreiro, M. (2016). Monitoring the Quality of Tourism Experience. Proceedings of the Asia Tourism Forum. 2016 - the 12th Biennial Conference of Hospitality and Tourism Industry in Asia, 300–310. https://doi.org/10.2991/atf-16.2016.44
  28. Nayak, R., Sahoo, B. K., & Mahalik, M. K. (2022). Does domestic visitors’ tourism expenditure intensify impoverishment in India? World Development Sustainability, 1, 100009. https://doi.org/10.1016/j.wds.2022.100009
  29. Okazaki, E. (2008). A Community-Based Tourism Model: Its Conception and Use. Journal of Sustainable Tourism, 16(5), 511–529. https://doi.org/10.1080/09669580802159594
  30. Parasuraman, A., Berry, L. L., & Zeithaml, V. . (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67, 420–450. https://psycnet.apa.org/record/1992-37673-001
  31. Parasuraman, A. P., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40. https://www.semanticscholar.org/paper/SERVQUAL%3A-A-multiple-item-scale-for-measuring-of-Parasuraman-Zeithaml/d26a2423f00ca372b424a029ae22521299f00ede
  32. Pine, J., & Gilmore, J. (1999). The experience economy : work is theatre & every business a stage (1st ed.). Harvard Business School. https://www.worldcat.org/title/experience-economy-work-is-theatre-every-business-a-stage/oclc/42855487
  33. Pulido-Fernández, J. I., Casado-Montilla, J., Carrillo-Hidalgo, I., & Pulido-Fernández, M. de la C. (2022). Evaluating olive oil tourism experiences based on the segmentation of demand. International Journal of Gastronomy and Food Science, 27, 100461. https://doi.org/10.1016/j.ijgfs.2021.100461
  34. Raajpoot, N. (2004). Reconceptualizing Service Encounter Quality in a Non-Western Context. Journal of Service Research, 7(2), 181–201. https://doi.org/10.1177/1094670504268450
  35. Sahoo, B. K., Nayak, R., & Mahalik, M. K. (2022). Factors affecting domestic tourism spending in India. Annals of Tourism Research Empirical Insights, 3(2), 100050. https://doi.org/10.1016/j.annale.2022.100050
  36. Sarigöllü, E., & Huang, R. (2005). Benefits Segmentation of Visitors to Latin America. Journal of Travel Research, 43(3), 277–293. https://doi.org/10.1177/0047287504272032
  37. Suhartanto, D., Gan, C., Andrianto, T., Ismail, T. A. T., & Wibisono, N. (2021). Holistic tourist experience in halal tourism evidence from Indonesian domestic tourists. Tourism Management Perspectives, 40, 100884. https://doi.org/10.1016/j.tmp.2021.100884
  38. Swarbrooke, J. (1999). Sustainable Tourism Management (1st ed.). CABI Publisher Inc. https://www.cabi.org/bookshop/book/9780851993140/
  39. Tempo, M. (2022, May 13). Menyiapkan Pariwisata Berkualitas untuk Hadapi Tantangan Global. Tempo.Co, 1–3. https://nasional.tempo.co/read/1591506/menyiapkan-pariwisata-berkualitas-untuk-hadapi-tantangan-global
  40. United Nations World Tourism Organization. (2017). Practical Guidelines for Integrated Quality Management in Tourism Destinations: Concepts, Implementation and Tools for Destination Management Organizations (3rd ed.). UNWTO. https://www.unwto.org/archive/global/publication/practical-guidelines-integrated-quality-management-tourism-destinations-concepts-impleme
  41. Vatsa, P. (2020). Comovement amongst the demand for New Zealand tourism. Annals of Tourism Research, 83, 102965. https://doi.org/10.1016/j.annals.2020.102965
  42. Yin, R. K. (2012). Case Study Research. Design and Methods (4th ed.). SAGE Publications, Inc. https://www.jstor.org/stable/23279888
  43. Yousaf, A., Amin, I., & Santos, J. A. C. (2018). Tourists’ Motivations to Travel: a Theoretical Perspective on the Existing Literature. Tourism and Hospitality Management, 24(1), 197–211. https://doi.org/10.20867/thm.24.1.8