Work-Life Balance, Quality of Work Life, and Employee Performance among Indonesian Civil Servants: the Mediating Role of Job Satisfaction
DOI:
https://doi.org/10.61194/ijjm.v7i4.2386Keywords:
work-life balance, quality of work life, job satisfaction, employee performance, civil servantAbstract
Employee performance among Indonesian civil servants has become a critical issue under fiscal-efficiency policy, which increases work pressure while limiting operational resources. This study examines the relationships among work-life balance, quality of work life, job satisfaction, and employee performance at the South Kalimantan National Road Implementation Agency. A cross-sectional explanatory survey was conducted with 158 operational civil servants. Data were collected using a five-point Likert-scale questionnaire and analyzed with Partial Least Squares Structural Equation Modeling. The model explained 55.4% of the variance in employee performance and 46.8% of the variance in job satisfaction. All proposed relationships were statistically supported. Work-life balance had the strongest relationship with job satisfaction (β = 0.537), while quality of work life had the strongest direct relationship with employee performance (β = 0.445). Job satisfaction partially mediated the relationship between work-life balance and employee performance (β = 0.196) and between quality of work life and employee performance (β = 0.147). This study contributes by showing that job satisfaction acts as a psychological mechanism linking recovery conditions and workplace resources to civil-servant performance in a fiscally constrained public-sector setting. Practically, agencies should improve workload distribution, schedule predictability, supervisory support, coordination, and non-financial recognition. Because the design was cross-sectional, the findings indicate statistically supported relationships rather than definitive causal effects.
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Copyright (c) 2026 Andrea Yudhistira Mustika, Meiske Claudia, Ahmad Rifani, Hastin Umi Anisah, Cindyva Thalia Mustika
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This work is licensed under a Creative Commons Attribution 4.0 International License.
