Main Article Content
Abstract
This research aims to find out whether the quality of the Cash Management System at Bank Syariah Indonesia KC Rantauprapat influences customer loyalty. Participants in this research were customers of Bank Syariah Indonesia KC Rantauprapat. Quantitative research is the methodology used. Researchers only selected a sample of 60 respondents, so the selection was carried out using a total sampling technique. Validated and reliable questionnaires were included in the data collection methods. Simple linear regression, classical assumption test, F hypothesis test, t hypothesis test, and coefficient of determination are data analysis methods used to answer hypotheses. The results of the research carried out show that the t value calculated for the Quality of the Cash Management System (X) is 6.832. With this value greater than t table (2.002). Thus, Ha is accepted and Ho is rejected in testing the research hypothesis. Cash Management System has a significant influence on fund transfer decisions, because Cash Management System contributes to fund transfer decisions by Bank Syariah Indonesia KC Rantauprapat customers. The bill payment feature allows customers to make payments such as telephone, electricity, cellular operator or insurance bills, while delivery orders can be used to make payments for shipping goods.
Keywords
Article Details
![Creative Commons License](http://i.creativecommons.org/l/by/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
- Abusharbeh, M. (2021). The mediating effect of risk management for Palestinian Islamic banks’ strategic planning and profitability performance. Problems and Perspectives in Management, 19(4), 482–494. https://doi.org/10.21511/ppm.19(4).2021.39
- Adeiza, A., Abdullahi, M. S., Abdel Fattah, F. A. M., Fawehinmi, O., Ismail, N. A., Arnaut, M., Aigbogun, O., Adam, I. S., & Ehido, A. (2022). Mediating mechanism of customer satisfaction on customer relationship management implementation and customer loyalty among consolidated banks. Uncertain Supply Chain Management, 10(3), 819–832. https://doi.org/10.5267/j.uscm.2022.3.012
- Al-Emran, M., Mezhuyev, V., Kamaludin, A., & Shaalan, K. (2018). The impact of knowledge management processes on information systems: A systematic review. International Journal of Information Management, 43, 173–187. https://doi.org/10.1016/J.IJINFOMGT.2018.08.001
- Alhammadi, S., Archer, S., & Asutay, M. (2020). Risk management and corporate governance failures in Islamic banks: a case study. Journal of Islamic Accounting and Business Research, 11(9), 1921–1939. https://doi.org/10.1108/JIABR-03-2020-0064
- Al-Hawari, M. A., Bani-Melhem, S., & Mohd. Shamsudin, F. (2021). Does employee willingness to take risks affect customer loyalty? A moderated mediation examination of innovative behaviors and decentralization. International Journal of Contemporary Hospitality Management, 33(5), 1746–1767. https://doi.org/10.1108/IJCHM-08-2020-0802
- Allahi, F., Taheri, S., Kian, R., & Sabet, E. (2022). Cash-Based Interventions to Enhance Dignity in Persistent Humanitarian Refugee Crises: A System Dynamics Approach. IEEE Transactions on Engineering Management, 69(6), 3436–3453. https://doi.org/10.1109/TEM.2020.2982583
- Arrizki, F., Lubis, A. Y., & Lestari, D. (2023). PENGARUH BSI MOBILE DAN PELAYANAN TERHADAP KEPUASAN NASABAH (STUDI KASUS MAHASISWA/I PERBANKAN SYARIAH-UINSU. Jurnal Ekonomi Syari’ah, 4(1).
- Asfarawenti, S., & Saiful, S. (2019). Intellectual capital and performance of Indonesian Islamic and conventional banks. Pressacademia, 6(3), 149–157. https://doi.org/10.17261/pressacademia.2019.1116
- Bajgoric, N. (2014). Business continuity management: A systemic framework for implementation. Kybernetes, 43(2), 156–177. https://doi.org/10.1108/K-11-2013-0252
- Bancin, I. W., & Jannah, N. (2022). Analisis Minat Nasabah pada Penggunaan Aplikasi BSI Mobile dalam Pembayaran E-Commerce: Studi Kasus pada Mahasiswa UINSU. JKEM: Jurnal Ilmu Komputer, Ekonomi Dan Manajemen, 2(2).
- Borishade, T., Ogunnaike, O., Kehinde, O., & Aka, D. (2022). “Relationship marketing and loyalty of mobile phone customers.” Innovative Marketing, 18(3), 38–47. https://doi.org/10.21511/im.18(3).2022.04
- Ferdiansyah, A., & Suprapti, N. W. S. (2021). The role of satisfaction and trust mediates the effect of service quality on Indihome customer loyalty in the city of Denpasar. Russian Journal of Agricultural and Socio-Economic Sciences, 8(116).
- Halim, M. A., Islam, M. N., & Khan, A. G. (2020). Comparative Financial Analysis of Conventional and Islamic Banks of Developing Countries. Journal of Business Administration Research, 3(4), 34–45.
- Harahap, M. R., Rahma, T. I. F., & Syahbudi, M. (2024). PENGARUH KUALITAS PRODUK DAN KUALITAS AGEN ASURANSI TERHADAP LOYALITAS NASABAH (Studikasus di BRILife Syariah Cabang Gatot Subroto). Jurnal Ekonomi Dan Bisnis, 4(1).
- Hasman. H, A., Haanurat, I., & Romadhoni, B. (2023). PENGARUH DIGITAL BANKING TERHADAP PROFITABILITAS DENGAN BOPO SEBAGAI VARIABEL MODERASI PADA ERA NEW NORMAL (STUDI KASUS : PT. BANK SULSELBAR PERIODE 2019-2021). EKONOMIKA: Manajemen, Akuntansi Dan Perbankan Syari’ah , 12(1).
- Hazaa, Y. M. H., Almaqtari, F. A., & Al-Swidi, A. (2021). Factors Influencing Crisis Management: A systematic review and synthesis for future research. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1878979
- Kaur, B., Kiran, S., Grima, S., & Rupeika-Apoga, R. (2021). Digital banking in northern india: The risks on customer satisfaction. Risks, 9(11). https://doi.org/10.3390/risks9110209
- Khairani, I., Dalimunthe, A. A., & Lubis, A. W. (2023). Analisis Pengaruh E-Banking Dan Kualitas Pelayanan Terhadap Loyalitas Nasabah Di Bank Sumut Unit Usaha Syariah Dengan Komitmen Keagamaan Sebagai Variabel Moderating (Studi Kasus Bank Sumut Unit Usaha Syariah KCP Karya). Jurnal Manajemen Akuntansi, 3(3).
- Lepistö, K., Saunila, M., & Ukko, J. (2022). Facilitating SMEs’ profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment. TQM Journal, 34(6), 1572–1599. https://doi.org/10.1108/TQM-07-2021-0204
- Mlala, S., Dedieu, F., Calavas, D., & Hénaux, V. (2022). Flow of information for bovine health surveillance: Two socio-economic models demonstrating the impact of the organisational profiles of local actors. Preventive Veterinary Medicine, 199. https://doi.org/10.1016/j.prevetmed.2021.105549
- Monica, A., & Yusrizal. (2023). Pengaruh Kualitas Pelayanan terhadap Loyalitas Nasabah di PT Prudential Syariah Binjai. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 4(4).
- Mulawarman, S. R. (2023). Pengaruh Customer Relationship Management Terhadap Loyalitas Nasabah. E-Journal UIN Raden Intan Lampung.
- Nguyen, T. T., Pham, T. H., & Nguyen, T. T. (2020). The impact of marketing mix elements on customer satisfaction and loyalty: A study of scientific journal publishers. Journal of Marketing Management, 36(5–6), 458–485. https://doi.org/10.1080/0267257X.2020.1718681
- Ojide, M. G., Agu, C. O., Ohalete, P., & Chinanuife, E. (2022). Nigerian economic policy response to COVID-19: An evaluation of policy actors’ views. Poverty and Public Policy, 14(1), 69–85. https://doi.org/10.1002/pop4.332
- Özdemir, M. A., Özdemir, G. D., Gül, M., Güren, O., & Ercan, U. K. (2023). Machine learning to predict the antimicrobial activity of cold atmospheric plasma-activated liquids. Machine Learning: Science and Technology, 4(1). https://doi.org/10.1088/2632-2153/acc1c0
- Prayogi, B., & Rokan, M. K. (2022). Pengaruh Kualitas Pelayanan, Good Coorporate Governance Dan Strategi Pemasaran Terhadap Loyalitas Nasabah (Studi Kasus Pada Bank Sumut Syariah Cabang Pembantu Simpang Kayu Besar). Jurnal Manajemen Akuntansi, 2(4).
- Santoso, W., Sitorus, P. M., Batunanggar, S., Krisanti, F. T., Anggadwita, G., & Alamsyah, A. (2021). Talent mapping: A strategic approach toward digitalization initiatives in the banking and financial technology (FinTech) industry in Indonesia. Journal of Science and Technology Policy Management.
- Saputra, M. P. A., Sukono, & Chaerani, D. (2022). Estimation of Maximum Potential Losses for Digital Banking Transaction Risks Using the Extreme Value-at-Risks Method. Risks, 10(1). https://doi.org/10.3390/risks10010010
- Sugiyono. (2017). Metode penelitian pendidikan:(pendekatan kuantitatif, kualitatif dan R & D). Alfabeta.
- Syarifuddin, A., & Tui, H. S. (2021). PENGARUH CASH MANAGEMENT SYSTEM (CMS) DAN MOBILE BANKING TERHADAP KEPUTUSAN PENGALIHAN DANA OLEH NASABAH BNI CABANG MATTOANGING MAKASSAR. Jurnal Manajemen Akuntansi, 2.
- Upamannyu, N. K., Gulati, C., Chack, A., & Kaur, G. (2015). The Effect Of Customer Trust On Customer Loyalty And Repurchase Intention: The Moderating Influence Of Perceived CSR. International Journal of Research in IT, Management and Engineering, 5(4), 1–31.