The Effects of Halal Certification and Web Design on Purchase Intention Mediated by Brand Trust in E-Commerce of Halal Cosmetics Consumers in Bandung Raya

Authors

  • Hariyadi Triwahyu Putra Universitas Jenderal Achmad Yani
  • Desi Riyanti Universitas Jenderal Achmad Yani
  • Dita Anggraeni Universitas Jenderal Achmad Yani

DOI:

https://doi.org/10.52728/ijjm.v4i3.793

Keywords:

Halal certification, Web Design, Brand Trust, E-Commerce and Purchase Intention

Abstract

The purpose of this study is to analyze the effects of halal certification and web design on purchase intention mediated by brand trust in e-commerce of halal cosmetic consumers in Bandung Raya. The novelty of the research is the combination of the independent variables namely halal certification and web design taken  from the previous research, with the Greater Bandung area as the research location. The instrument used as the data collection tool comprising 123 respondents who are the consumers of halal cosmetics, aged 15 to 64 to be assessed in this study. The technique of determining the sample, the number of samples and the data analysis techniques can be adjusted to the object of research conducted for further researches. The analytical tools to test the instrument data are validity and reliability tests, classical assumption tests and Sobel tests with SPSS version 25 software tools. Of the 7 proposed research hypotheses, 6 hypotheses are supported by empirical data. The results of this study can also be useful for object managers who are assessed regarding the design of strategies or programs that are relevant to improve the quality of these attributes.

Downloads

Download data is not yet available.

References

Afroniati (2014). Analisis Ekonomi Politik Sertifikasi Halal Oleh Majelis Ulama Indonesia. Jurnal Kebijakan Dan Administrasi Publik. DOI: https://doi.org/10.22146/jkap.6870

Amin, A. M., & Yanti, R. F. (2021). Pengaruh Brand Ambassador, E-WOM, Gaya Hidup, Country Of Origin dan Motivasi Terhadap Keputusan Pembelian Produk Skincare Korea Nature Republic . INVEST : Jurnal Inovasi Bisnis Dan Akuntansi, 2(1), 1-14. https://doi.org/10.55583/invest.v2i1.111

Anisah, A., Khotimah, N., & Aryati, M. Y. (2022). The Factors That Influence The Purchasing Decisions Local Cosmetic Products. Ilomata International Journal of Management, 3(4), 501-512. https://doi.org/10.52728/ijjm.v3i4.581

Arifuddin, R. R., Kadir, A. R., & Kadir, N. (2019). Pengaruh Personal Selling Dan Digital Marketing Terhadap Keputusan Pembelian Polis Asuransi PT. QBE General Insurance Indonesia Cabang Makassar. Hasanuddin Journal of Applied Business and Entrepreneurship PENGARUH, 2(3), 92–108.

Assael, H. (2002). Consumer Behavior and Marketing Action. Fourth Edition. Boston: PWS-Kent Publishing Company.

Aziz, Y. A., & Chok, N. V. (2013). The Role of Halal Awareness, Halal Certification, and Marketing Components in Determining Halal Purchase Intention Among Non-Muslims in Malaysia: A Structural Equation Modeling Approach. Journal of International Food and Agribusiness Marketing, 25(1), 1– 23. https://doi.org/10.1080/08974438.2013.723997

Barbabella F, Poli A, Andréasson F, Salzmann B, Papa R, Hanson E, Efthymiou A, Döhner H, Lancioni C, Civerchia P, Lamura G (2016). A Web-Based Psychosocial Intervention for Family Caregivers of Older People: Results from a Mixed-Methods Study in Three European Countries. DOI: 10.2196/resprot.5847

Candra, L. S., Fahmi, I., & Saptono, I. T. (2021). Pengaruh Halal Certification dan Bauran Pemasaran terhadap Minat Beli Produk Kosmetik. Https://Repository.Ipb.Ac.Id/Handle/123456789/105910

Chaudhuri, A., & Holbrook, M. B. (2001). The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty. Journal of Marketing, 65(2), 81–93. https://doi.org/10.1509/jmkg.65.2.81.18255

Dharmayana, I. M. A., and Gede B. Rahanatha (2017). "Pengaruh Brand Equity, Brand Trust, Brand Preference, dan Kepuasan Konsumen terhadap Niat Membeli Kembali." E-Jurnal Manajemen Universitas Udayana, vol. 6, no. 4.

Ernawati (2018). Pengaruh Brand Image Dan Brand Trust Terhadap Purchase Decision Produk United. AGORA Vol. 6, No. 2. https://media.neliti.com/media/publications/287097-pengaruh-brand-image-dan-brand-trust-ter-d63363a7.pdf

Fikri, A. N. (2019). Analisis Pengaruh Halal Brand Personality Terhadap Re- Purchase Intention Dengan Brand Trust Sebagai Variabel Intervening.

Handriana, T., Yulianti, P., Kurniawati, M., Arina, N. A., Aisyah, R. A., Ayu Aryani, M. G., & Wandira, R. K. (2020). Purchase behavior of millennial female generation on Halal cosmetic products. Journal of Islamic Marketing, 12(7), 1295–1315. https://doi.org/10.1108/JIMA-11-2019-0235

Hayyun Durrotul Faridah (2019). Halal Certification In Indonesia; History, Development, And Implementation. Journal of Halal Product and Research. https://e-journal.unair.ac.id/JHPR/article/view/17007

Howard, J.A. and Sheth, J.N. (1969) The Theory of Buyer Behavior. John Wiley, New York, 12-15.

Inkala, A. (2017). Peran Mediasi Brand Trust Terhadap Pengaruh Iklan Televisi, Web Design, dan Word Of Mouth Terhadap Keputusan Pembelian Toko Online Tokopedia di Pontianak. Jurnal Manajemen Update, 6(2). https://jurnal.untan.ac.id/index.php/ejmfe/article/view/19733

Japarianto, E., & Adelia, S. (2020). Pengaruh Tampilan Web Dan Harga Terhadap Minat Beli Dengan Kepercayaan Sebagai Intervening Variable Pada E-Commerce Shopee. Jurnal Manajemen Pemasaran, 14(1), 35–43. https://doi.org/10.9744/pemasaran.14.1.35-43

Kusumastuti, A. E., & Kumalasari, R. A. (2017). Pengaruh Faktor Relatif dan Kontekstual Terhadap Perilaku Pembelian Konsumen dengan Religiusitas Sebagai Variabel Mediasi ( Studi Kasus Fashion Busana Muslim di Semarang ). Ebbank, 8(6), 1–16.

Kotler, P. and Keller, Kevin L. (2016): Marketing Management, 15th Edition New Jersey: Pearson Pretice Hall, Inc.

KN Sofyan Hasan (2014). Kepastian Hukum Sertifikasi Dan Labelisasi Halal Produk Pangan. Jurnal Dinamika Hukum. DOI: http://dx.doi.org/10.20884/1.jdh.2014.14.2.292

Maharani, L. R. (2021). Pengaruh Brand Awareness, Brand Image, Dan Brand Trust Terhadap Minat Pembelian Pada Produk MS GLOW. http://eprints.ums.ac.id/id/eprint/95814

Mahliza, F., & Aditantri, R. (2022). Consumption Behavior of Halal Cosmetic Products: The Mediating Role of Trust on the Effect of Halal Certification on Purchase Intention. Journal of Economics, Finance And Management Studies, 05(01), 228– 239. https://doi.org/10.47191/jefms/v5-i1-28

Naseri, R. N. N., Wan Ibrahim, N. R., Mohd Esa, M., Ahmad, N. Z. A., Azis, S. N., & Abd Azis, R. (2021). Determinant of Consumer Attitude towards Online Purchase Intention of Halal Cosmetic: Moderating Effect of Customers Experience. International Journal of Academic Research in Business and Social Sciences, 11(7). https://doi.org/10.6007/ijarbss/v11- i7/10583

Nissi, Y. El, & Budiono, H. (2019). Kepercayaan Merek Sebagai Mediator Citra Merek Dan Kualitas Pelayanan Terhadap Loyalitas Merek. Jurnal Manajerial Dan Kewirausahaan, 1(3), 629. https://doi.org/10.24912/jmk.v1i3.5375

Novagusda, F. N., & Deriawan. (2019). Pengaruh Pemberian Label Halal, Citra Merek, Dan Kualitas Multivitamin Terhadap Minat Pembelian Konsumen Dengan Tingkat Kepercayaan Sebagai Variabel Intervening (Studi Kasus Produk Redoxon Di Jabodetabek). Jimea-Jurnal Inovasi Manajemen Ekonomi Dan Akuntasi Vol, 1(3), 344–359.

Novrita Dewi Yanti, D. (2021). Analysis Of The Influence Of Halal Labeling And Digital Selling On Purchase Intention For Halal Cosmetics. Jurnal Ekonomi Dan Bisnis Islam, 5(1), 1–21. https://doi.org/10.30868/ad.v5i01.1144

Nur, H. E. (2014). Perilaku Pembelian Kosmetik Berlabel Halal Oleh Konsumen Indonesia. Jurnal Ekonomi Dan Pembangunan, 22(1),11–25. https://jurnalekonomi.lipi.go.id/JEP/article/view/31

Priansa, Donni (2017). Manajemen Pelayanan Prima. Bandung: Alfabeta

Priscillia, M., & Budiono, H. (2020). Prediksi Website Design Quality dan Service Quality terhadap Repurchase Intention Pada Pelanggan Shopee di Jakarta Dengan Customer Trust Sebagai Mediasi. Jurnal Manajerial Dan Kewirausahaan, 2(4), 1033. https://doi.org/10.24912/jmk.v2i4.9888

Putra, P. A. A. (2017). Kedudukan Sertifikasi Halal Dalam Sistem Hukum Nasional Sebagai Upaya Perlindungan Konsumen Dalam Hukum Islam. 1(1), 150–165. https://ejournal.unisba.ac.id/index.php/amwaluna/article/view/ 2172/1421

Rahayu Sri, Mugi Harsono (2018). Kepercayaan Merek Dan Brand Affect Sebagai Anteseden Dari Loyalitas Merek. Jurnal Nasional UMP. DOI: 10.30595/medek.v18i1.2409

Romle, A. R., Udin, M. M., Seman, N. H. A., Sabu, M. A., Samsudin, M. F., & Mostapha, N. H. (2016). The Linked of Attitude , Subjective Norms, Trust , Knowledge and Intention To Use Halal Cosmetic Products Among Students : A Case of Public University in Malaysia. International Journal of Administration and Governance, 2(2), 15–20.

Sari, K. P., Manggabarani, A., & Ishak, R. M. (2021). Analisis Minat Beli Halal Branding Skincare Safi. SALAM: Jurnal Sosial Dan Budaya Syar-I, 8(1), 207–236. https://doi.org/10.15408/sjsbs.v8i1.19054

Semuel, H., & Battista, G. (2020). Pengaruh Website Quality (Webqual) Terhadap Purchase Intention Dan Etrust Sebagai Mediasi Pada Legendabatik. Com. Jurnal Strategi Pemasaran. http://publication.petra.ac.id/index.php/manajemen-pemasaran/article/view/10077.

Septian, I. D. (2019). Pengaruh Endorser Non-Selebriti Terhadap Brand Image Dan Brand Trust Serta Berdampak Pada Minat Beli Konsumen Produk Pond’s Instabright Tone Up Milk Cream Melalui Media Sosial Instagram. Jurnal Inovasi Manajemen Ekonomi Akutansi, 1(2), 172-187.

Schiffman, L.G., & Kanuk, L.L. (2010). Consumer Behaviour (10th ed). New Jersey, Pearson Prentice Hall.

Sekaran, U., & Bougie, R. (2017). Metode Penelitian Untuk Bisnis. Jakarta : Salemba Empat.

Shahnaz N, Wahyono W. Faktor yang Mempengaruhi Minat Beli Konsumen di Toko Online. MAJ [Internet]. 25Apr.2017 [cited 23Jun.2023];5(4). Available from: https://journal.unnes.ac.id/sju/index.php/maj/article/view/5571

Sodik A, Rahmi Rizkiana Putri (2019). Pengaruh Budaya Terhadap Desain Web Menggunakan Pendekatan Hofstede. Journal Of Information Technology. DOI: https://doi.org/10.31284/j.integer.2019.v4i2.521

Suhaemi, M. (2021). The Effect Of Brand Awareness And Trust On Customer Brand Loyalty Of Wardah Products In Banten Province. Ilomata International Journal of Management, 2(2), 112-120. https://doi.org/10.52728/ijjm.v2i2.235

Triantoro, A., Sumarwan, U., & Hannan, S. (2020). the Development of Conceptual Model on Indonesian Consumer Behavior Towards Halal-Labeled Drugs. Indonesian Journal of Business and Entrepreneurship, 6(3), 256–268. https://doi.org/10.17358/ijbe.6.3.256

Utami, D. S. (2016). Pengaruh Promosi Penjualan, Kualitas Website, Dan Green Marketing Terhadap Minat Beli Konsumen The Body Shop.

Wilson, N., & Keni. (2018). Pengaruh Website Design Quality Dan Kualitas Jasa Terhadap Repurchase Intention : Variabel Trust Sebagai Variabel Mediasi. Jurnal Manajemen Dan Pemasaran Jasa, 11(2), 291–310. https://doi.org/10.25105/jmpj.v11i2.3006

Wuisan, D. S. S., Candra, D., Tanaya, M. A., Natalia, V., & Bernarto, I. (2020). Pengaruh Website Design Quality Dan E- Service Quality Terhadap Repurchase Intention Sociolla E- Trust Sebagai Variabel Mediasi. Computatio: Journal of Computer Science and Information Systems, 4(1), 55–67.

Zahira, S. E., & Prasetio, A. (2021). Pengaruh Social Media Marketing Pada Brand Image Dan Brand Trust Terhadap Purchase Intention Produk Kosmetik Sariayu Martha Tilaar. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 6(3), 663– 677.

Zakaria, Z., Salim, M. R., Ahmad, Z., Haini, F., Ahmad, M., & Kamaludin, M. A. (2015). Trust as a Mediator in Determining Customers Purchase Intention of Halal Frozen Food Article Information. International Academic Research Journal of Social Science, 1(2), 283–289. http://www.iarjournal.com/wp- content/uploads/37-P283-289.pdf

Ghozali, I. (2013). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 Update PLS Regresi. Badan Penerbit Universitas Diponegoro.

Roscoe, J. T. (1975). Fundamental research statistics for the behavioural sciences (2nd ed). Holt, Rinehart and Winston.

Sugiama. (2014). Metode Riset Bisnis Dan Manajemen (4th ed). Bandung : Guardaya Intimarta.

Dinas Kependudukan Dan Pencatatan Sipil. (2022). Jumlah Penduduk Berdasarkan Agama Kepercayaan di Jawa

Haryono, E. (2021). Launching Indonesia Halal Markets Report 2021/2022. Www.Idhalalcenter.Org. https://www.idhalalcenter.org/home

Kamalina, A. R. (2022). Tertinggal dari Industri Halal, DinarStandard: Indonesia Masih Punya Peluang. Www.Ekonomi.Bisnis.Com. https://ekonomi.bisnis.com/read/20220314/12/1510529/t ertinggal-dari-industri-halal-dinarstandard-indonesia-masih-punya-peluang

Maula, N. R. (2022). Peluang Sektor Kosmetik dalam Industri Halal Global. Www.Kumparan.Com. https://kumparan.com/nisrina-rafelia/peluang-sektor- kosmetik-dalam-industri-halal-global-1xcU9dYhvzZ/full

Paradhi, A. (2021). Seri Lapsus: Industri Kecantikan dalam Angka. https://blog.netray.id/seri-laporan-khusus- industri-kecantikan-dalam-angka/

Tatang, M. (2017). the Impact of Website Design Quality, Service Quality, and Enjoyment on Repurchase Intention Through Satisfaction and Trust At Zalora. Diponegoro Journal of Management, 6, 1–11. http://ejournal- s1.undip.ac.id/index.php/management

Timorria, I. F. (2021). Ekspor Produk Halal Indonesia Masih Tertinggal, Kok Bisa? Www.Ekonomi.Bisnis.Com. https://ekonomi.bisnis.com/read/20211210/12/1476089/e kspor-produk-halal-indonesia-masih-tertinggal-kok-bisa.

Downloads

Published

2023-08-01

How to Cite

Putra, H. T., Riyanti, D. ., & Anggraeni, D. (2023). The Effects of Halal Certification and Web Design on Purchase Intention Mediated by Brand Trust in E-Commerce of Halal Cosmetics Consumers in Bandung Raya. Ilomata International Journal of Management, 4(3), 368–385. https://doi.org/10.52728/ijjm.v4i3.793

Issue

Section

Articles