Article Sidebar

Download
PDF
Statistic
Read Counter : 170 Download : 158

Main Article Content

Abstract

The application of e-government in the form of information technology in government institutions is an effort to revitalize the implementation of public administration tasks and functions in policy management or service delivery. One of how public management is implemented through the concept of e-government is implemented in the Public Service Mall, which in the process cannot be separated from digital transformation. Digital transformation in public services refers to processes and strategies that use digital technology to realize services that are clean, transparent, and can respond effectively to changing demands. This research was conducted using a qualitative descriptive approach. This research analysis uses the theory of digital transformation of public services which is used as a measuring instrument to determine the implementation of digital transformation in public services at the Banyumas Regency Public Service Mall referring to six dimensions. The data collection technique was carried out using a literature study so that primary data was obtained from various literatures online. The results of the study reveal that most of the dimensions of digital transformation in Banyumas Public Service Mall services are considered very good. Four dimensions, namely the dimensions of Accessibility, Awareness, Accountability, Origin of data, privacy, and fairness, are considered very good. The other dimensions, namely Accountability and Explanation, can be considered good.

Keywords

New Public Service Public Service Mall Digital Transformation

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Author Biography

Muhammad Zulfikar, Universitas Airlangga

Public Administration

How to Cite
Suaedi, F., & Muhammad Zulfikar. (2023). A Analysis of Digital Transformation in Public Services (Case Study: Banyumas Regency Public Service Mall). Ilomata International Journal of Social Science, 4(4), 674-688. https://doi.org/10.52728/ijss.v4i4.949

References

  1. Albu, O. B., & Flyverbom, M. (2019). Organizational Transparency: Conceptualizations, Conditions, and Consequences. Business & Society, 58(2), 268–297. https://doi.org/10.1177/0007650316659851
  2. Baptista, J., Stein, M.-K., Klein, S., Watson-Manheim, M. B., & Lee, J. (2020). Digital work and organisational transformation: Emergent Digital/Human work configurations in modern organisations. Journal of Strategic Information Systems, 29(2). https://doi.org/10.1016/j.jsis.2020.101618
  3. Clark, B. Y., Brudney, J. L., & Jang, S. G. (2013). Coproduction of government services and the new information technology: Investigating the distributional biases. Public Administration Review, 73(5), 687–701. https://doi.org/10.1111/PUAR.12092
  4. Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches/John W Creswell (4th). SAGE Publications, Inc.
  5. Danaher, J. (2016). The Threat of Algocracy: Reality, Resistance, and Accommodation. Philosophy & Technology, 29(3), 245–268. https://doi.org/10.1007/s13347-015-0211-1
  6. Denhardt, R. B., & Denhardt, J. V. (2015). The new public service: An approach to reform. International Review of Public Administration, 8(1), 3–10. https://doi.org/10.1080/12294659.2003.10805013
  7. Denhardt, J. V, & Denhardt, R. B. (2017). The New Public Service Revisited. Public Administration Review, 75(5), 664–672. https://doi.org/10.1111/puar.12347
  8. Desai, D. R., & Kroll, J. A. (2017). Trust But Verify a Guide To Algorithms and the Law. Of Law & Technology, 31. https://doi.org/https://ssrn.com/abstract=2959472
  9. Economou, F., Hassapis, C., Philippas, N., & Tsionas, M. (2017). Foreign Direct Investment Determinants in OECD and Developing Countries. Review of Development Economics, 21(3), 527–542. https://doi.org/10.1111/rode.12269
  10. Fletcher, G., & Griffiths, M. (2020). Digital transformation during a lockdown. International Journal of Information Management, 55. https://doi.org/10.1016/j.ijinfomgt.2020.102185
  11. Gillespie, T. (2016). Algorithm. In Digital Keywords (pp. 18–30). Princeton University Press. https://doi.org/10.1515/9781400880553-004
  12. Goede, M., Neuwirth, J., & R. (2014). Good governance and confidentiality: a matter of the preservation of the public sphere. Corporate Governance, 14(4), 543–554. https://doi.org/10.1108/CG-08-2013-0099
  13. Hansson, L., & Weinholt, Å. (2019). New Frontline Actors Emerging from Cross-Sector Collaboration: Examples from the Fire and Rescue Service Sector. Public Organization Review, 19(4), 519–539. https://doi.org/10.1007/s11115-018-0416-8
  14. Kamensky, J. M. (1996). Role of the “Reinventing Government. Movement in Federal Management Reform. Public Administration Review, 56(3), 247. https://doi.org/10.2307/976448
  15. Kizilcec, R. F. (2016). How Much Information? Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2390–2395. https://doi.org/10.1145/2858036.2858402
  16. Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 18(2), 122–136. https://doi.org/10.1016/S0740-624X(01)00066-1
  17. Liu, X., & Zheng, L. (2018). Cross-departmental collaboration in one-stop service center for smart governance in China: Factors, strategies, and effectiveness. Government Information Quarterly, 35(4), 54– 60. https://doi.org/10.1016/j.giq.2015.12.001
  18. Nurhakim, M. R. S. (2014). Implementasi E-Government Dalam Mewujudkan Transparansi Dan Akuntabilitas Sistem Pemerintahan Modern. Jurnal Ilmu Administrasi Media Pengembangan Dan Praktik Administrasi, 9(3), 403–422.
  19. Nwauche, S. (2022). An evaluation of the effectiveness of government–non-profit organisations partnership in the delivery of social services. Development in Practice, 32(5), 660–670. https://doi.org/10.1080/09614524.2021.2010659
  20. Osborne, S. P., Radnor, Z., & Nasi, G. (2013). A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach. American Review of Public Administration, 43(2), 135–158. https://doi.org/10.1177/0275074012466935
  21. Perry, J. L. (2007). Democracy and the new public service. American Review of Public Administration, 37(1), 3–16. https://doi.org/10.1177/0275074006296091
  22. Rivenbark, W. C., Afonso, W., & Roenigk, D. J. (2018). Capital spending in local government: Providing context through the lens of government-wide financial statements. Journal of Public Budgeting, Accounting and Financial Management, 30(4), 402–414. https://doi.org/10.1108/JPBAFM-05-2018-0053
  23. Rivera, J. D., & Uttaro, A. (2021). The Manifestation of New Public Service Principles in Small-town Government: A Case Study of Grand Island, New York. State and Local Government Review, 53(1), 89–100. https://doi.org/10.1177/0160323X211003139
  24. Ryan, R., & Woods, R. (2015). Local Goverment Capacity in Australia. Public Policy and Administration, 14(3), 225–248.
  25. Saldanha, D. M. F., Dias, C. N., & Guillaumon, S. (2022). Transparency and accountability in digital public services: Learning from the Brazilian cases. Government Information Quarterly, 39(2), 101680. https://doi.org/10.1016/j.giq.2022.101680
  26. Silcock, R. (2001). What is E-government? Parliamentary Affairs, 54(1), 88–101. https://doi.org/10.1093/pa/54.1.88
  27. Sinambela, L. P. (2016). Reformasi Pelayanan Publik: Teori, Kebijakan dan Implementasi. PT. Bumi Aksara. https://doi.org/http://library.iainmataram.ac.id//index.php?p=show_detail&id=15840
  28. Sun, S., & Guo, L. (2022). Digital transformation, green innovation and the Solow productivity paradox. PLoS ONE, 17(7 July). https://doi.org/10.1371/journal.pone.0270928
  29. Zarsky, T. (2016). The Trouble with Algorithmic Decisions. Science, Technology, & Human Values, 41(1), 118–132. https://doi.org/10.1177/0162243915605575
  30. Zuiderwijk, A., Chen, Y. C., & Salem, F. (2021). Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda. Government Information Quarterly, 38(3), 101577. https://doi.org/10.1016/j.giq.2021.101577