Article Sidebar

Download
PDF
Statistic
Read Counter : 85 Download : 47

Main Article Content

Abstract

This transformation is carried out using three approaches: support, capacity and value or benefits of the Gitar Kombena application. These approaches are closely related to the change of mindset and behaviour in the public sector service. The transformation aims to improve the efficiency and efficiency of public services as well as provide ease of access, transparency, and accountability to the needs of the public. This research uses descriptive methods. Researchers collect data through interviews, observations, and documentation. Data collected is analyzed from the collection stage, data condensation, data verification and conclusion. Research results show that the transformation is supported by government and infrastructure, but limited to finance, and public knowledge in the use of digital services. As for the capacity of human resources bureaucracy contributes to improving the quality of public services, while the benefits of using the application Gitar Kombena has promoted services that are effective, efficient, accountable, transparent and successfully changing the mindset and behavior of the public as well as bureaucracies in the public service. Further research is needed on the impact of transformation on the economy of the fishing community.

Keywords

Transformation Service Changing Behavior

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Didi, L. (2024). Public Service Transformation Can Change Fishermen’s Community Thinking and Behavior on Regency Buton . Ilomata International Journal of Social Science, 5(4), 1028-1042. https://doi.org/10.61194/ijss.v5i4.1301

References

  1. Agustina, T., Nurhikmah, N., Jaya, F. P., Nurdin, M., Alfiannor, A., Yasrie, A., Diana, D., & Rusvitawati, D. (2023). Human Resources of Government Apparatus and Public Service Professionalism. Apollo: Journal of Tourism and Business, 1(3), 104–112. https://doi.org/10.58905/apollo.v1i3.50
  2. Alindro, N., Kusdarini, & Putera, R. E. (2021). Inovasi Pelayanan Administrasi Nikah Terintegrasi di Kantor Urusan Agama Kecamatan Enam Lingkung Kabupaten Padang Pariaman. Jurnal Ilmu Administrasi Negara (ASIAN), 9(1), 218–227.
  3. Alrae, R. (2024). Quality Tools, Technologies, and Techniques: Enhancing Product and Service Excellence (S. Z. Qamar & N. Al-Hinai (eds.); p. Ch. 1). IntechOpen. https://doi.org/10.5772/intechopen.113994
  4. Aryani, Y. A., Gantyowati, E., Nurrahmawati, A., Arifin, T., & Sutaryo, S. (2023). Determinants of Local Government Public Service Quality: Evidence From the Developing Economy. Journal of Governance and Regulation, 12(1 Special Issue), 218–229. https://doi.org/10.22495/jgrv12i1siart2
  5. Darmadi, D., Rakhmadian, B., Candranira, A. D., & Avanzar Noegraha, A. B. (2021). Perspektif Masyarakat Dalam Menghadapi Transformasi Pelayanan Publik New Normal Di Kota Madiun. Journal Publicuho, 4(2), 345–359. https://doi.org/10.35817/jpu.v4i2.17691
  6. Dhonju, G. R., & Shakya, S. (2019). Analyzing Challenges for the Implementation of E-Government in Municipalities within Kathmandu Valley. Journal of Science and Engineering, 7(November), 70–78. https://doi.org/10.3126/jsce.v7i0.26795
  7. Fatile, J. O., Olojede, I., & Adejuwon, K. D. (2015). Techno-Bureaucratic Governance and Public Service Delivery: Indonesia and Nigeria in Perspectives. Africa’s Public Service Delivery and Performance Review, 3(3), 149. https://doi.org/10.4102/apsdpr.v3i3.93
  8. Gillani, F., Chatha, K. A., Jajja, S. S., Cao, D., & Ma, X. (2024). Unpacking Digital Transformation: Identifying key enablers, transition stages and digital archetypes. Technological Forecasting and Social Change, 203, 123335. https://doi.org/https://doi.org/10.1016/j.techfore.2024.123335
  9. Gultom, D. N., Khairina, E., & Salsabila, L. (2024). Analisis Efisiensi Dan Efektivitas E-Government Dalam Administrasi Publik. PUBLIKA : Jurnal Ilmu Administrasi Publik, 10(1), 128–136. https://doi.org/10.25299/jiap.2024.16516
  10. Gupta, A. K., Bhurtel, A., & Bhattarai, P. C. (2023). Service Users’ Confidence in Accessing Public Services in Nepal: What Makes Differences? Journal of Policy Studies, 38(1), 29–43. https://doi.org/10.52372/jps38103
  11. Habibie, D. K. (2019). Citizen-Centric E-Govermentpelayanan Publik. Jurnal Kebijakan Publik. https://api.semanticscholar.org/CorpusID:213850699
  12. Indrajit, R. E. (2016). Konsep dan Strategi Electronic Government. In Electronic Government. https://www.academia.edu/30100450/Electronic_Government
  13. Iqbal, M., Ivanna, J., & Hadiningrum, S. (2020). The Benefit of Utilizing E-Government Based Public Services. Randwick International of Social Science Journal, 1(3), 600–608. https://doi.org/10.47175/rissj.v1i3.114
  14. Khandate, S., & Vijaykumar, B. (2018). Benefits and Challenges of Digital Technology. The Palgrave Studies in Financial Services Technology. https://www.ijsr.net/archive/v7i9/ART20191627.pdf
  15. Kusuma, F. K. (2024). Efektivitas Transformasi Organisasi dan Manajemen Pemerintahan Serta Masyarakat yang Partisipatif Menuju Pelayanan Publik Unggul. Journal of Education, Humaniora and Social Sciences (JEHSS), 6(3), 1148–1155. https://doi.org/10.34007/jehss.v6i3.2042
  16. Lim, G. (2019). Evaluation brief: Impact on service users of community day services’ cessation. Aotearoa New Zealand Social Work, 31(4), 90–98. https://doi.org/10.11157/anzswj-vol31iss4id673
  17. Mulaphong, D. (2023). Citizen engagement in coproductive community services: examining the influence of community attachment, trust in the local government, and the leadership of local elected officials. Community Development, 54(5), 767–782. https://doi.org/10.1080/15575330.2022.2127155
  18. Mulyani, S. at. al. (2023). Public Service Transformation And Agribusiness Marketing: Innovation Analysis Of Magesty Public Service Portal And Plaza Tani In Magelang City. Trias Politika, 7(2), 376–394.
  19. Murni, H., Nurfurkon, A., Uang, D., & Sadmoko, R. (2023). Public Service Transformation: Policy Analysis Through Apparatus Resource Reform. Jurnal Kebijakan Pemerintahan, 6(2 SE-). https://doi.org/10.33701/jkp.v6i2.3786
  20. Mustainah, M. (2023). Revitalizing Public Services: Addressing Challenges and Enhancing Satisfaction(A Study of Public Services in Palu City). International Journal of Scientific Multidisciplinary Research, 1(11), 1401–1414. https://doi.org/10.55927/ijsmr.v1i11.7047
  21. N, A. (2021). Bureaucratic Arrangement in the Government Administration Process Towards the Concept of Public Service Based on Good Governance. Lambung Mangkurat Law Journal, 6, 163–175. https://doi.org/10.32801/lamlaj.v6i2.271
  22. Rahmawaty, C., Putri, D. M., Lawelai, H., Nastia, N., & Sadat, A. (2022). Sub-District Government Bureaucracy and Public Services Performance During the COVID-19. Journal of Social Politics and Governance (JSPG), 4(1), 54–66. https://doi.org/10.24076/jspg.2022v4i1.864
  23. Rinjany, D. K. (2020). Does Technology Readiness and Acceptance Induce more Adoption of E-Government? Applying the UTAUT and TRI on an Indonesian Complaint-Based Application. Policy & Governance Review, Vol 4 No 1 (2020): January, 68–86. https://journal.iapa.or.id/pgr/article/view/157/201
  24. Saldaña, M. B. M. A. M. H. J. (2014). Qualitative Data Analysis; A Methods Sourcebook (3rd ed.). SAGE Publications Inc.
  25. Savage, N. (2018). Making digital government a better government. Nature, 563, S136–S137. https://api.semanticscholar.org/CorpusID:53801256
  26. Setiadhie, H. (2016). The Innovation of Community-Based Policy for Excellent Public Service in Central Java, Indonesia BT - Proceedings of the 2016 International Conference on Public Management (ICPM 2016). 270–271. https://doi.org/10.2991/icpm-16.2016.73
  27. Setiawan, E., Winarno, W. W., & Fudholi, D. H. (2021). Analisis Faktor Penerimaan Layanan e-Government dengan Menggunakan Model UTAUT2 dan GAM di Kabupaten Gunungkidul. Jurnal Media Informatika Budidarma. https://api.semanticscholar.org/CorpusID:234186424
  28. Spirakis, G., Sarantidis, A., & Nikolopoulos, K. (2016). The economic contribution of e-government in the public sector: evidence from Greece. International Journal of Financial Services Management, 8, 298. https://api.semanticscholar.org/CorpusID:157677547
  29. Sugiyono. (2017). Metode Penelitian Kebijakan Pendekatan Kuantitatif, Kualitatif, kombinasi, R&D dan Penelitian Evaluasi. Alfabeta.
  30. Sugiyono, P. D. (2014). Metode Penelitian Kuantitatif, Kualitatif Dan R&D (Cetakan 13). CV. Alfabeta.
  31. Suhermawan, S. F. N., Mulyana, R. B., & Ramadani, L. (2023). Analisis Pengaruh Tata Kelola Ti Terhadap Transformasi Digital Dan Kinerja Kementerian A. JIPI (Jurnal Ilmiah Penelitian Dan Pembelajaran Informatika). https://api.semanticscholar.org/CorpusID:259629146
  32. Taufik, A. (2023). Integrated Digital Public Service Transformation: A Government Main Application in Makassar City. KnE Social Sciences, 2023, 21–31. https://doi.org/10.18502/kss.v8i17.14100
  33. Trisudarmo, R. (2022). Penerapan Metode Prototype dalam Sistem E-Government pada Pelayanan Administrasi Kependudukan. Jurnal Informatika Dan Teknologi Pendidikan, 2(2), 64–71. https://doi.org/10.25008/jitp.v2i2.35
  34. Wahyu Sulistya, A. Q., Bastian Sulistiyo, B., Aditya, F., Aritonang, I. D., Amos Simangunsong, S., Shihab, M. R., & Ranti, B. (2019). A Case Study of Indonesian Government Digital Transformation: Improving Public Service Quality through E-government Implementation. 2019 5th International Conference on Science and Technology (ICST), 1, 1–6. https://doi.org/10.1109/ICST47872.2019.9166234
  35. Wahyudi, A. (2016). Value-added in Public Service Innovation : Jurnal Bina Praja, 8(1), 180–181.
  36. Wamba, S. F., Wamba-Taguimdje, S.-L., Lu, Q., & Queiroz, M. M. (2024). How emerging technologies can solve critical issues in organizational operations: An analysis of blockchain-driven projects in the public sector. Government Information Quarterly, 41(1), 101912. https://doi.org/https://doi.org/10.1016/j.giq.2024.101912
  37. Wesemann, A. (2020). Why public services matter: Linking citizen quality of life to local government services. Journal of Public Administration and Policy …, 12(1), 8–16. https://doi.org/10.5897/JPAPR2020.0476
  38. Wibowo, S., Gamayanto, I., & Luvilla, D. I. (2022). Analisis tata kelola sistem informasi skck online pada kantor pelayanan skck polrestabes kota semarang menggunakan framework cobit 5 dss 02. JOINS (Journal of Information System). https://api.semanticscholar.org/CorpusID:250538557
  39. Yu, G., Li, D., He, Y., & Liu, J. (2022). Blockchain-Based “APP+Applet” Mobile Government Service Models BT - Application of Intelligent Systems in Multi-modal Information Analytics (V. Sugumaran, A. G. Sreedevi, & Z. Xu (eds.); pp. 789–794). Springer International Publishing.
  40. Yuzerizal, Y., Edward Edward, & Sigit Indrawijaya. (2022). Pengaruh Sistem Informasi Manajemen Pelayanan Tenaga Kependidikan (Simpatik), Pengetahuan Prosedural Dan Budaya Organisasi Terhadap Kualitas Pelayanan Pegawai Di Sma, Smk Kabupaten Kerinci Dan Kota Sungai Penuh Dinas Pendidikan Provinsi Jambi. Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 3(2), 1152–1164. https://doi.org/10.38035/jmpis.v3i2.1368
  41. Zuraida, N. A., Hendrati, I. M., & Wardaya, W. (2023). Digitalisasi Pelayanan Publik Melalui Program Kalimasada Di Kelurahan Keputih, Kota Surabaya. JAPI (Jurnal Akses Pengabdian Indonesia), 8(2), 163–170. https://doi.org/10.33366/japi.v8i2.4909