Ilomata International Journal of Management
Ilomata International Journal of Management, with ISSN: 2714-8963 (Online) and 2714-8971 (Print), is an international, peer-reviewed, open-access scholarly journal published by Yayasan Sinergi Kawula Muda, a legally established non-profit foundation registered under Decree No. AHU-0003890.AH.01.04.Tahun 2023. The journal is dedicated to advancing management science by publishing high-quality research that contributes to both theoretical development and practical applications across private, public, and non-profit sectors. The journal provides a platform for academics, researchers, practitioners, policymakers, and professionals to disseminate original research articles, review articles, conceptual papers, and case studies. Through a rigorous peer-review process, the journal promotes academic excellence, innovation, and evidence-based management practices that support organizational effectiveness and sustainable development. Published quarterly in collaboration with the Asosiasi Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia (ARIMBI), the journal serves as a globally accessible forum for scholarly discussions on contemporary management issues. It encourages interdisciplinary perspectives that integrate management science with business, economics, information systems, behavioral sciences, communication studies, and public administration. As an accredited journal in the Science and Technology Index (SINTA), the journal is indexed and abstracted in several reputable databases, including GARUDA, Google Scholar, Crossref, and Dimensions. The journal has also established international visibility through publications and citations indexed in the Scopus database. The journal maintains a strong commitment to academic integrity and ethical publishing practices in accordance with the principles established by the Committee on Publication Ethics (COPE). By adhering to international publication standards, the journal ensures the quality, originality, and scholarly contribution of all published manuscripts. With its commitment to open-access principles, the journal provides free and unrestricted access to all published content, supporting global knowledge dissemination and fostering collaboration among researchers, educators, practitioners, and policymakers. The journal welcomes contributions that offer innovative insights, empirical evidence, theoretical advancements, and practical implications in the field of management science. For more information regarding manuscript submission, publication ethics, peer-review procedures, and editorial policies, please visit the journal website: https://www.ilomata.org/index.php/ijjm . Focus and Scope The journal welcomes original research articles, review articles, conceptual papers, and case studies in management and related disciplines. The scope of the journal includes, but is not limited to, the following areas: Business Management International Management Strategic Management Human Resource Management Organizational Behavior Leadership and Organizational Development Entrepreneurship and Innovation Management Technology and Innovation Management Management Information Systems Information Systems and Digital Transformation Operations and Supply Chain Management Logistics and Transportation Management Financial Management Corporate Finance Marketing Management Consumer Behavior Public Sector Management Educational Management Communication Management Project Management Knowledge Management Risk Management Tourism Management Hospitality Management Sustainable Business and Management Small and Medium Enterprise (SME) Management Business Analytics and Data-Driven Decision Making Cross-Cultural and Global Management The journal particularly encourages interdisciplinary research that integrates management science with business, economics, information systems, behavioral sciences, public administration, communication studies, and emerging technologies. Studies addressing organizational adaptability, innovation, sustainability, digital transformation, strategic decision-making, and contemporary management challenges at local, national, and global levels are highly encouraged. Please read further explanations of our focus and scope. ```
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Strategies to Enhance Supervision and Control of Freight Transport in Over Dimension Over Loading (ODOL)
This study examines supervision strategies for freight transport at the Balonggandu and Losarang Motor Vehicle Weighing Implementation Units (UPPKB) to address the Over Dimension Over Loading (ODOL) phenomenon, which threatens national road safety and infrastructure. The primary problem analysed is the gap between the high volume of freight vehicles and the limited capacity of manual supervision, leading to logistics inefficiencies. The study employed a mixed-method descriptive approach with data collection through field observations, questionnaires administered to 100 drivers, and in-depth interviews with key informants from the Ministry of Transportation. Data were analysed using SWOT matrices and AHP weighting. The novelty of this research lies in formulating priority strategies that integrate technical operational constraints analysis with inter-agency digital enforcement design for two specific UPPKB sites using a hybrid SWOT and AHP approach. Empirical findings indicate that external opportunity factors, specifically technological support, hold the highest weight (0.490). The strategy of inter-agency integration based on Information Technology (IT) was selected as the top priority (0.113) to overcome the limitations of manual supervision, representing a priority ranking for implementation focus rather than an absolute measure of effect size. The study concludes that a transformation towards integrated digital supervision is a strategic priority, with policy implications requiring the implementation of automated sanctions and the expansion of legal liability to cargo owners to achieve national logistics efficiency.
Copyright (c) 2026 Wahyu Suntoro , Siti Maemunah , Mustika Sari , Djamal Subastian, Ilham Ilham https://creativecommons.org/licenses/by/4.0
Boredom, Cyberloafing, Fairness, and Generation Y (Millennial) Performance in Indonesia’s Logistics Sector: The Mediating Role of Organizational Commitment
Introduction: This study examines whether job boredom, cyberloafing, and perceived organizational justice are associated with in-role performance among Generation Y (Millennial) employees in Indonesia’s logistics sector and whether organizational commitment mediates these relationships. Novelty: Prior Indonesian logistics studies have largely focused on younger cohorts and have rarely tested boredom, cyberloafing, and fairness simultaneously. This study tests the commitment-based mediation mechanism in a large multi-firm sample and evaluates competing interpretations of cyberloafing (withdrawal vs. short recovery). Methods: A cross-sectional survey was administered at the end of 2024 to non-managerial Generation Y employees (born 1981–1996) in eight logistics companies in Jakarta (n = 623). Measures used 5-point scales. Structural equation modeling (AMOS 23) was used to test direct and indirect effects. Results: Job boredom was negatively associated with organizational commitment and performance. Perceived organizational justice was positively associated with organizational commitment and showed a positive indirect association with performance through commitment. Cyberloafing (measured as frequency of non-work online activity at work) was not significantly associated with commitment or performance in the tested model. Organizational commitment was positively associated with performance and mediated the boredom–performance and justice–performance relationships. Conclusion: The results suggest that, in this setting, commitment is a more reliable pathway linking workplace experience to performance than cyberloafing. Practical implications should be interpreted cautiously given the cross-sectional and self-reported design.
Copyright (c) 2026 Dedianto Turnip, Bahtiar Usman, Deasy Aseanty, Andri Dayarana K. Silalahi https://creativecommons.org/licenses/by/4.0
Knowledge and Experience in Shaping Administrator Professionalism: The Role of Information Systems Administration
In the context of globalization and the rapid advancement of information technology, organizations are mandated to adapt and enhance the quality of their human resources to maintain competitive advantage. This situation has posed challenges to the professionalism of administrators in delivering prompt, accurate, and responsive services to students and faculty members. The professionalism of administrators is substantially influenced by their capacity to manage information effectively and to optimize the utilization of information technology. This study aimed to design and develop an administrative information system that functions as a moderator in the relationship between administrators' knowledge and experience and their professionalism. Primary data were collected from a population of 100 operators responsible for managing the PDDikti system at Jember State Polytechnic, with a total sample size of 100 respondents. Structural Equation Modeling (SEM) was utilized for data analysis employing WarpPLS software. the findings revealed that knowledge and experience exert a positive and significant effect on administrator professionalism. Furthermore, knowledge and experience positively and significantly influenced the administrative information system, which in turn mediated the enhancement of administrator professionalism. This study recommends the improvement of training programs, the development of information systems, and the reinforcement of work experience's role within higher education administration.
Copyright (c) 2026 Abi Hasan Said, Nursaid, Riyanto Setiawan Suharsono https://creativecommons.org/licenses/by/4.0
Emotional Exhaustion and Family Support in the Link Between Transactional Leadership and Crew Retention
This study examines how transactional leadership (TL) influences the retention intention (RI) of Indonesian seafarers through the mediating role of emotional exhaustion (EE) and the moderating effect of family support (FS). The research uses the Job Demands–Resources (JD–R) model to explain how excessive supervision, strict compliance, and punitive control can increase psychological strain and emotional fatigue. Data were collected from 298 crew members working on medium-sized vessels operated by national shipping companies and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results show that TL positively affects EE (β = 0.292, p < 0.001) and indirectly reduces RI (β = 0.037, p = 0.018), while maintaining a direct positive impact on RI (β = 0.317, p < 0.001). EE partially mediates the TL–RI relationship, suggesting that emotional fatigue can lead to “forced retention” driven by family and financial obligations. FS has a strong positive influence on RI (β = 0.576, p < 0.001) and moderates the EE–RI link (β = 0.102, p = 0.007), indicating its buffering role against emotional strain. Overall, the study highlights that balancing transactional leadership with supportive resources and structured recovery policies is crucial for sustaining crew retention in the maritime industry.
Copyright (c) 2026 Nazarwin, Rino Rusdi, Abror, Riki Wanda Putra https://creativecommons.org/licenses/by/4.0
Product Differentiation Strategies in Indonesian Green MSMEs: An Integrated Marketing Mix Analysis
This study investigates product differentiation strategies employed by Indonesian green Micro, Small, and Medium Enterprises (MSMEs) through qualitative descriptive methodology. Semi-structured interviews were conducted with founder-owners of five green MSMEs in fashion and handicraft sectors across Java, analyzed using thematic coding (Braun & Clarke, 2006), SWOT-IFE/EFE evaluation, and QSPM prioritization. Findings revealed that effective differentiation requires holistic integration across Marketing Mix elements, characterized by three core dimensions: universal natural and upcycled material sourcing (100% adoption), premium pricing with 2 to 5 times markups, and export-oriented positioning with 70 to 90 percent international revenue. Strategic analysis positioned enterprises in the "Hold and Maintain" quadrant (IFE = 2.63; EFE = 2.55), suggesting selective growth. The study identifies three structural paradoxes constraining development: certification barriers, premium pricing traps excluding mass markets, and digital hesitancy limiting e-commerce engagement. Strategic priorities include Green Export Acceleration (TAS 2.60), National Standard Harmonization with Subsidized Certification (TAS 2.54), and Tiered Product Development (TAS 2.52). These findings extend differentiation theory (Porter, 1985; Barney, 1991) by demonstrating that resource constraints fundamentally alter differentiation mechanisms for green enterprises in emerging economies.
Copyright (c) 2026 Nukeu Novia Andriani, Ratih Hurriyati, Puspo Dirgantari, Vanessa Gaffar https://creativecommons.org/licenses/by/4.0
Evaluating SEVIMA Academic System Effectiveness in Managing Lecturer Performance Through the DeLone–McLean Information Success Model
Digital transformation has increased the demand for academic information systems that are accurate, user-friendly, and interoperable. At Universitas Tanjungpura, SEVIMA functions as a central reporting system for lecturer performance within a fragmented digital ecosystem that includes SISTER, Edlink, SKP, and SINTA. This fragmentation often leads to usability issues, unclear information, limited service responsiveness, and reduced work efficiency. This study aims to examine the effects of system quality, information quality, and service quality on system use, user satisfaction, and lecturer performance, as well as the mediating roles of system use and user satisfaction. A quantitative approach was employed by surveying 119 lecturers who actively use SEVIMA, with data analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate moderate explanatory power, with R² values of 0.630 for user satisfaction, 0.582 for system use, and 0.618 for lecturer performance. All quality dimensions significantly influence system use and user satisfaction. User satisfaction exerts the strongest direct effect on lecturer performance, followed by system use. Mediation analysis confirms that both variables significantly mediate the relationship between quality dimensions and lecturer performance, with user satisfaction acting as the dominant mediator. These findings emphasize the importance of improving system integration, user-centered design, and institutional support to enhance lecturer performance and reduce digital fatigue in higher education information systems.
Copyright (c) 2026 Dody Pratama Marumpe, Elga Yulindisti, Ziqri Muhamad Hafiidz, Naila Ayu Rahmasari, Emelia Yosefin https://creativecommons.org/licenses/by/4.0
A Collaborative Digitalization Model for Strengthening Sustainable Tourism Ecosystems: An Agency Approach to Tourism Enterprises in Central Java
Introduction. The global tourism sector, contributing 10.3% to world GDP (UNWTO, 2024), is undergoing structural shifts driven by digital transformation, sustainability demands, and evolving tourist expectations. Although the pentahelix model is positioned as an ideal multi-stakeholder framework, its top-down implementation often remains rhetorical and fails to translate into concrete actions—particularly in Indonesian destinations where collaboration tends to be ceremonial. Methods. This participatory action research applied a mixed-methods sequential explanatory design involving 85 tourism business operators in Central Java (January-November 2025). A five-phase intervention was implemented: awareness building, digital capacity development (presence, engagement, distribution, conversion), collaborative design workshops, technical implementation support, and continuous monitoring. Data were collected through pre–post competency tests, participatory observations, three FGDs, digital artifact analysis, and digital metrics tracking. Analyses used paired t-tests, thematic analysis, and methodological triangulation Results. Bottom-up, industry-initiated collaboration substantially improved sustainability competence by 41.9% (M=58.3→82.7; p<0.001; d=2.21). Digital engagement metrics increased markedly: likes +156%, comments +203%, shares +187%, reach +142%, and Google Business Profile views +134%. Five tangible outputs emerged: an integrated event calendar coordinating 24 events; eight cross-destination bundled packages generating IDR 387 million and increasing length of stay from 1.2 to 2.3 days; a shared digital platform attracting 3,847 unique visitors and 78 direct bookings; standardized service protocols; and peer-learning networks. Conclusion. Community-driven digital collaboration effectively shifts competitive mindsets toward cooperative partnerships, with digital tools functioning as coordination infrastructure. The “Industry as Trigger–Pentahelix as Enabler” framework demonstrates that pentahelix activation occurs organically when grounded in evidence. Future research should conduct longitudinal assessments and cross-destination comparisons.
Copyright (c) 2026 Hesti Widianti, Setya Teguh Yuwono, Himawan Ardhi Ristanto, Alfiyani Aisyah, Mohammad Sya’bani https://creativecommons.org/licenses/by/4.0
Facilitative Leadership in the Success of Small-Scale Public Private Partnership Projects: Madiun Street Lighting PPP Project Case Study
The success of the Madiun Street lighting PPP as the first small-scale regional PPP project to reach the operational stage is interesting to study. The role of champions in leading and initiating projects is crucial in realizing good governance in infrastructure provision. This study introduces a new perspective on the leadership of the Regent of Madiun as a champion in small-scale PPP projects, which has not been widely researched through empirical studies. This study adopts a qualitative research design, with primary data were obtained through an interview and focus group discussion with multi-stakeholders, and secondary data trough analyzing webinar video related. This research found that in his leadership, the Regent of Madiun built collaboration by empowering all levels and stakeholders involved in the project. Building trust in business entities and stakeholders through open dialogue and discussions in informal forums. Facilitative leadership successfully fastered trust, collaboration, and a sense of ownership among stakeholders.
Copyright (c) 2026 Lestari Kurniawati https://creativecommons.org/licenses/by/4.0
Building Sustainable Managerial Performance in Modern Organizations
This study explains how perceived sustainability-oriented managerial performance is maintained in dynamic and digitalized workplaces by integrating strategic leadership, digital leadership capability, and perceived organizational support with two human-centered mechanisms. Sustainable managerial performance is defined and measured at the individual manager level as managers’ self-reported ability to sustain consistent, resilient, and adaptive performance over time through managerial actions in economic, environmental, and social domains within their area of responsibility. Survey data from 360 managers in Indonesia were analyzed using PLS-SEM to test direct effects and parallel mediation. The results show that strategic leadership, digital leadership capability, and perceived organizational support significantly strengthen manager well-being and managerial engagement, which in turn enhance sustainable managerial performance. In terms of magnitude, manager well-being is the stronger predictor of sustainable managerial performance compared with managerial engagement, indicating that psychological capacity is a more influential pathway than motivational involvement alone. Among the exogenous drivers, strategic leadership shows the largest direct contribution to sustainable managerial performance, followed by digital leadership capability and perceived organizational support. The parallel mediation pattern suggests that leadership and support sustain managerial performance simultaneously by improving well-being and reinforcing engagement rather than through a single sequential mechanism. These findings extend sustainable performance theory at the managerial level and imply that organizations should prioritize leadership development that strengthens strategic direction and digital readiness while implementing support practices that protect well-being and maintain engagement to sustain managerial effectiveness over time.
Copyright (c) 2026 Cecep Yoto Haryoto https://creativecommons.org/licenses/by/4.0
Integrating Circular Economy and Sustainable Innovation to Drive Value in Ergo-Iconic Agricultural Products
The circular economy (CE) has moved to the center of sustainability-driven innovation, with agriculture playing a pivotal role due to its large biomass flows and potential for resource optimization. This study investigates how CE practices relate to sustainable innovation, specifically highlighting value creation for “ergo-iconic” agricultural products—goods that uniquely combine ergonomic functionality (usability, durability, and human-centered design) with culturally embedded, sustainability-oriented identity attributes (place-based branding, heritage value, and symbolic meaning). Employing a qualitative exploratory design in Banten, Indonesia, we conducted semi-structured interviews with ten key informants comprising five agro-industry practitioners, three industry analysts, and two NGO representatives. We complemented this primary data with rigorous document analysis to ensure a holistic understanding of the context. Thematic analysis and triangulation were employed to establish the credibility of the findings. The results indicate that circular business models not only reduce waste but also serve as catalysts for broader innovation processes. Three primary drivers consistently emerged: (1) stakeholder engagement, (2) cross-sector collaboration, and (3) the adoption of environmentally friendly technologies. Building on these insights, we propose the CircAgriResilient Nexus (CAR-Nexus)—a comprehensive framework that conceptualizes circularity as a dynamic nexus connecting four pillars: Circularity, Agri-Innovation, Resilience, and Nexus Governance. CAR-Nexus differs from existing sustainable circular bioeconomy models by explicitly positioning resilience as a core system capability and by integrating a provisional Resilience Index Score (RIS)—a conceptual tool that synthesizes resource efficiency, social progress, and economic robustness to guide balanced assessment of circular transitions. This framework clarifies how circular resource flows, eco-innovation, and inclusive governance jointly enhance market, environmental, and social value within the Industry 4.0 era. The study contributes theoretically by articulating an integrative CE-innovation-resilience nexus tailored specifically to agri-food systems, and practically by outlining actionable levers for firms and policymakers to accelerate circular transitions in developing economies.
Chandra Murti Dewi Widowati Hermajiwandini
Copyright (c) 2026 Andriyansah, Fatia Fatimah, Chandra Murti Dewi Widowati Hermajiwandini, Suci Nurhayati, Maria Augustine Graciafernandy, Nurdiyah https://creativecommons.org/licenses/by/4.0
Control of Notebook Inventory Using an Integrated ABC, EOQ, and ROP Approach for Seasonal Demand Planning in the 2026 Academic Year at PT Senyum Media Utama
This study aims to analyze and optimize notebook inventory control at PT Senyum Media Utama in order to anticipate the demand surge during the 2026 new academic year period (May–August). The current inventory policy relies heavily on experience-based decisions, which may result in overstock or stock shortages during seasonal fluctuations. Therefore, this research proposes a more systematic and quantitative approach by integrating ABC analysis, Economic Order Quantity (EOQ), Safety Stock, and Reorder Point (ROP). Inventory performance is evaluated based on total inventory cost efficiency and the establishment of quantitative reorder thresholds under a specified service level. Demand forecasting is conducted using monthly historical data from 2022 to 2024, with model validation through a train-test split approach. The results show that 9 Category A notebook products account for 70.02% of total annual inventory investment, highlighting their critical importance. Based on model assumptions, the EOQ method reduces projected total inventory costs from IDR 4,511,172 to IDR 3,664,004, resulting in an efficiency improvement of approximately 19%. In addition, Safety Stock and ROP calculations generate measurable reorder thresholds to support inventory availability and reduce stockout risk during peak demand, targeting a 95% service level. However, these findings are model-based and depend on assumptions such as constant holding costs, stable lead times, and the selected service level. Since the framework has not yet been implemented, further validation through real-world application or simulation is required. Future research is recommended to incorporate stochastic demand and lead time variability, as well as cross-company comparisons, to enhance the robustness and generalizability of the proposed approach.
Copyright (c) 2026 Dimas Johannata, Abdul Muhsyi, Handriyono, Tria Putri Noviasari https://creativecommons.org/licenses/by/4.0
Financial Literacy in MSMEs: Evidence from Creative Economy Entrepreneurs in Jakarta
There is a phenomenon that Micro, Small, and Medium Enterprises (MSMEs) difficult to grow and face bankruptcy might due to lack of financial knowledge. Financial literacy is crucial for MSMEs which it serves as a foundation that enables MSMEs entrepreneurs to manage their financial resources more effectively, which ultimately contributes to the sustainable growth of their businesses. This study aims is to identify a descriptive overview the level of financial literacy among creative economy MSME entrepreneurs in Jakarta. This research using a descriptive quantitative data analysis. Quantitative data were collected through the distribution of questionnaires to 70 respondents. The quantitative data analysis using the overall mean score technique. The findings indicate that the respondents demonstrate positive level of financial literacy with all dimensions tested under “agree”, particularly in awareness of value for money, financial discipline, planning and preparedness. However, respondents’ financial literacy remains at basic stage, and still limited in more advanced financial instruments and capital market activities.
Copyright (c) 2026 Aristo Surya Gunawan, Ati Cahayani https://creativecommons.org/licenses/by/4.0
The Influence of Profitability, Liquidity, and Company Size on Sustainability Report Disclosure with the Audit Committee as a Moderating Variable
This study aims to examine the influence of profitability, liquidity, and company size on the level of sustainability report disclosure in companies included in the LQ45 Index during the 2022–2024 period, with the audit committee as a moderating variable. This study was conducted to fill the gap in previous research that was still limited to testing the existence of an audit committee alone or using the period before the strengthening of sustainability reporting regulations after 2021, and had not examined in depth the quality of the audit committee's role in moderating company characteristics. The study used a quantitative approach with a purposive sampling technique, and was analyzed through Moderated Regression Analysis (MRA) based on secondary data obtained from the Indonesia Stock Exchange and the company's official website. The results of the analysis showed that profitability and liquidity did not have a significant effect on sustainability report disclosure, while company size had a positive and significant effect. The audit committee was shown to significantly moderate the relationship between profitability and sustainability disclosure, but with a negative coefficient direction, indicating that the oversight role can limit the tendency for over-disclosure. Conversely, the audit committee did not significantly moderate the relationship between liquidity and sustainability report disclosure. In the relationship between company size and sustainability disclosure, the audit committee also acts as a significant moderator with a negative coefficient, indicating that the audit committee's oversight role can limit the tendency of large companies to make excessive, symbolic disclosures.
Copyright (c) 2026 Sukma Purnama Rahayu, Bestari Dwi Handayani https://creativecommons.org/licenses/by/4.0
Implementation of National Tourism Strategic Area Policy in the Seribu Islands: Towards a Collaborative Governance Model
This study examines the implementation of the National Tourism Strategic Area (KSPN) policy in the Seribu Islands Administrative Regency, Indonesia, focusing on multi-level governance challenges and unequal distribution of tourism benefits in archipelagic regions. Existing studies have largely emphasized planning and economic impacts, with limited attention to policy implementation dynamics in contexts of overlapping institutional authorities. Using a qualitative approach within a post-positivist paradigm, data were collected through in-depth interviews, observations, and document analysis involving 28 informants. Analysis employed the Miles and Huberman interactive model with theoretical triangulation based on Grindle’s policy implementation framework and collaborative governance perspectives. Findings reveal that implementation effectiveness is shaped by policy content and implementation context. The policy contributed to a 1.7% increase in tourist visits in 2024 and stimulated local micro and small tourism enterprises. However, structural challenges persist, including regulatory fragmentation, unequal access to tourism opportunities, and limited inter-institutional coordination. The study proposes a collaborative governance model integrating multilevel coordination, community participation, and sustainable tourism principles as an adaptive framework for archipelagic regions. This research contributes to the literature by offering a context-specific model of tourism policy implementation in archipelagic governance systems and provides recommendations for improving sustainable tourism development in Indonesia’s National Tourism Strategic Areas.
Copyright (c) 2026 Puji Hastuti, Khasan Effendy, Dedeh Maryani, Ika Sartika https://creativecommons.org/licenses/by/4.0
Political Capital, Social Networks, and Electoral Leadership: Explaining Non-Party Candidate Success in Jakarta’s Local Elections
Since the introduction of direct regional head elections in Jakarta in 2007, no incumbent governor has successfully secured a second term. This pattern indicates a unique electoral dynamic where candidates who are not strongly rooted in political party structures can compete effectively. This study examines the factors behind the victory of a non-party candidate in the 2017 Jakarta gubernatorial election and discusses its implications for political party recruitment. Using a qualitative case study approach, data were collected through in-depth interviews, observation, and document analysis involving 20 informants, including political elites, campaign team members, academics, and community leaders. The analysis applies Pierre Bourdieu's theory of capital to understand how political, social, and economic capital interact in electoral competition. The findings show that electoral success is no longer determined solely by party machinery but by the strategic combination of different forms of capital. Among these, social capital such as public trust, community networks, and shared identity play a particularly important role in mobilizing voter support. The study concludes that success in local elections depends on the dynamic interaction between political, social, and economic capital. Based on these findings, the study proposes a preliminary framework for political party recruitment that emphasizes candidate performance and the development of social capital as key elements for strengthening democratic leadership.
Copyright (c) 2026 Syony Tjahjadi, Muhadam Labolo, Nurliah Nurdin, Megandaru Megandaru https://creativecommons.org/licenses/by/4.0
Strategic Human Capital Deployment: Examining the Mechanisms Linking Managerial Talent, Work Experience Accumulation, and Supervisory Effectiveness to Job Rotation Outcomes
This study examines the influence of managerial talent, work experience accumulation, and supervisory effectiveness on job rotation outcomes among managers of PT Pos Indonesia Regional IV Jakarta. As a state-owned enterprise operating in an increasingly competitive logistics environment, PT Pos Indonesia requires evidence-based human capital strategies to enhance managerial adaptability and organizational agility. This research proposes an integrated structural model linking managerial talent, experiential learning, and supervisory practices, with a particular emphasis on their sequential interrelationships in explaining job rotation effectiveness. A quantitative approach was employed using a census of 160 managers. Data were analyzed through Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) to test direct and indirect relationships among variables. The findings indicate that managerial talent, work experience accumulation, and supervisory effectiveness positively influence job rotation outcomes. In addition, managerial talent indirectly affects job rotation effectiveness through work experience and supervision, suggesting a sequential mediation mechanism. While the results provide empirical support for the proposed model, they should be interpreted with caution due to the study’s cross-sectional design, reliance on self-reported data, and focus on a single regional context. This study contributes to the talent management literature by highlighting the importance of integrating managerial capability, experiential accumulation, and supervisory processes into a coherent mechanism influencing job rotation outcomes. Practically, the findings offer guidance for designing competency-based rotation systems to strengthen leadership pipelines and organizational resilience in state-owned enterprises.
Copyright (c) 2026 Agung Surya Dwianto, Sitta Kusuma https://creativecommons.org/licenses/by/4.0
Local Wisdom Based Coastal Community Empowerment in the Seribu Islands Administrative Regency
This study addresses the lack of an operational framework that systematically integrates local wisdom, empirical evidence, and governance mechanisms in coastal community empowerment. While previous studies have examined these elements separately, limited attention has been paid to their interaction within an integrated and context-sensitive model. This study aims to analyze the factors contributing to the ineffectiveness of empowerment programs and to develop a contextual empowerment model in Seribu Regency, DKI Jakarta. A qualitative phenomenological approach was used, involving 26 purposively selected informants, supported by observation and document analysis. The findings indicate that ineffective empowerment is driven by top-down policy design, weak institutional coordination, limited infrastructure, and dependency-oriented program implementation. At the same time, local wisdom such as cooperation, deliberation, and ecological knowledge emerge as important supporting factors when integrated into the empowerment process. This study proposes an integrative and adaptive empowerment model based on three pillars: local wisdom, evidence-based policy, and participatory governance, operationalized through a cyclical learning mechanism. This study provides a contextual and operational framework that strengthens the linkages between cultural values, empirical data, and policy practices in coastal development.
Copyright (c) 2026 Dyan Airlangga, Ahmad Averus, Nurliah Nurdin, Fernandes Simangunsong https://creativecommons.org/licenses/by/4.0
The Merah Putih Village Cooperative-Based People's Economic Model: Institutional Strategy and Regional Policy for Sustainable Village Development
Introduction: Strengthening the people’s economy is a key strategy in sustainable village development to reduce regional disparities and improve community welfare. The Merah Putih Village Cooperative (KDMP) serves as an institutional instrument to mobilize local economic potential through participation and independence. However, uneven institutional capacity, varying policy support, and limited integration with the local economy hinder its effectiveness. This study examines how institutional strategies and regional policies can optimize the role of village cooperatives. This study contributes by identifying a governance mechanism linking policy orchestration, capacity building, and ecosystem integration, and by proposing a replicable people-centered collaborative governance model that specifies actor roles, coordination mechanisms, and policy leverage points in the KDMP context. Methods: The study uses a qualitative descriptive-explanatory approach based on data from ten informants from five KDMPs and five local village government stakeholders. Data were collected through in-depth interviews, observations, documentation, and supporting questionnaires, and analyzed using thematic analysis to identify recurring institutional and policy patterns. Results: The findings indicate that although KDMPs have formal institutional structures, their effectiveness depends on managerial capacity, policy coordination, and integration within local economic networks. Novelty: These results suggest that strengthening cooperative performance requires not only improved governance but also alignment with the broader economic ecosystem. Contribution: This study offers theoretical insights into enhancing collaborative governance and practical guidance through measurable policy and institutional interventions.
Copyright (c) 2026 Anik Nur Cholifah, Tomi Indarto, Nilam Enggarsasi Setyoningrum, Sukaris, Suwandi, Wiwik Widiyawati https://creativecommons.org/licenses/by/4.0
Taxpayer Compliance in Indonesia's Agricultural Sector: Roles of Digital Administration, Tax Morale, and Perceived Sanctions
Tax compliance in Indonesia remains a persistent challenge, particularly among business entities operating in sectors characterized by complex transactions and varying degrees of formalization, such as agricultural production facilities (saprotan). The specific context of this sector has received limited empirical attention, particularly regarding how digital tax administration and behavioral factors jointly shape compliance behavior. This study aims to examine the influence of digital tax administration systems, tax morale, and perceived tax sanctions on taxpayer compliance among saprotan businesses in Indonesia. Adopting a quantitative research design, this study utilizes census data collected through a structured questionnaire distributed to all identified saprotan businesses in several regions on the island of Java, yielding 97 valid responses from owners or directors who make tax-related decisions. The data were analyzed using statistical application SmartPLS 3 to assess the validity and reliability of the measurements and the structural relationships between the variables. The results indicate that the quality of digital tax administration, tax morale, and tax sanctions each have a positive and statistically significant influence on taxpayer compliance in the sector. By empirically testing these relationships in the context of agricultural production facilities, this study offers sector-specific evidence supporting the relevance of technology-based, psychological, and deterrent mechanisms in explaining compliance behavior, while providing focused implications for the design of digital tax reforms, taxpayer education, and consistent enforcement strategies in similar semi-formal business environments.
Copyright (c) 2026 Fitri Yulianti, Agustin Fadjarenie https://creativecommons.org/licenses/by/4.0
When Sustainability Disclosure Backfires: ESG, Profitability, and Stock Prices in Indonesian State-Owned Banks
This paper examines whether Environmental, Social, and Governance (ESG) disclosure and profitability influence stock prices of Indonesian state-owned banks. ESG reporting has expanded rapidly, yet investor pricing of sustainability information in emerging markets may differ during post-pandemic recovery. Prior studies report mixed evidence and often test ESG or profitability separately, rely on non-bank samples, or overlook the dual-mandate setting of state-owned banks. Beyond an incremental combination of variables, this study advances theory by framing ESG disclosure in state-owned banking as a signal that can reflect both sustainability commitment and perceived policy or cost obligations, while profitability represents a competing fundamental signal; the analysis clarifies how investors weight these signals within the same institutional context. Methodologically, the integrated specification uses quarterly panel variation to estimate sustainability and fundamental effects jointly, improving comparability and reducing omitted-variable concerns relative to single-factor models. Using quarterly panel data for 2022 to 2024, the study covers five state-owned banks, yielding 60 bank-quarter observations; the unit of analysis is the bank and estimation applies random-effects panel regression. ESG is measured using an ESG disclosure score, profitability is proxied by return on assets, and stock price is measured using quarterly closing prices. Results show that ESG disclosure is negatively and significantly associated with stock prices, whereas return on assets is positive but not statistically significant. The findings suggest that stronger disclosure does not automatically translate into higher valuation, underscoring the need for clearer ESG value communication and more comparable, assured reporting.
Copyright (c) 2026 Raya Panjaitan, Gretty R. Lingga, Tri Melda Mei Liana, Edgar Octoyuda , Andri Dayarana K. Silalahi https://creativecommons.org/licenses/by/4.0
The Influence of Workload, Motivation, and Work Environment on Generation Z Employee Productivity in Cikarang
This study analyzes the influence of workload, work motivation, and work environment on the work productivity of Generation Z employees in the Cikarang manufacturing industry. This phenomenon is important given the unique characteristics of Generation Z, which now dominates the labor market amid demands for industrial efficiency. Using an associative quantitative approach, with purposive sampling techniques involving 240 Generation Z respondents, primary data was collected through questionnaires. Measurement accuracy was ensured using Pearson's corrected item-total correlation for validity (r ≥ 0.30) and Cronbach's alpha for reliability (α ≥ 0.60 for exploratory adaptation). Furthermore, before testing the hypothesis through multiple linear regression, all essential diagnostic assumptions, including residual normality, multicollinearity (Tolerance and VIF), and heteroscedasticity, were strictly met. The results indicate that workload and work motivation are significantly associated with employee productivity. Workload, when appropriately managed, may support productivity, while work motivation is associated with maintaining consistent performance in a target-oriented work environment. In contrast, the work environment does not show a statistically significant relationship with productivity in this study. This finding suggests that, within this specific context, the work environment may function as a supporting condition rather than a direct determinant of productivity. Simultaneously, these three variables have a significant effect with a contribution of 54.1%. This study concludes that Generation Z's work productivity is more closely related to optimal work volume and motivation than to physical environmental facilities.
Copyright (c) 2026 Sofia Kelani, Agung Surya Dwianto https://creativecommons.org/licenses/by/4.0
Content Gap Analysis in Digital Marketing Communication Strategy of Jember Batik SMEs Examining Expectation and Reality Differences
This study examines the content gap in the digital marketing communication strategies of batik SMEs in Jember by highlighting the discrepancy between consumer expectations and the perceived reality of digital content, as well as analyzing their influence on consumer engagement. The novelty of this research lies in the integration of expectation–reality gap analysis with a mixed-method approach that combines consumer survey data and qualitative insights from SME owners within a cultural industry context that has rarely been explored simultaneously. The study employs a mixed-method design using SEM-PLS analysis of 100 consumer respondents and in-depth interviews with three batik SME owners, where quantitative data were collected through a six-point Likert scale questionnaire and qualitative data were analyzed using thematic analysis to explain and strengthen the structural findings. The results indicate that both consumer expectations and perceived content reality significantly influence consumer engagement, with perceived content reality, particularly authenticity, emerging as the most dominant factor, while the structural model demonstrates strong explanatory and predictive power. Qualitative findings reveal that digital content practices remain largely reactive, characterized by limited planning, insufficient human resources, and a strong emphasis on product-oriented promotion, which contributes to the persistence of the content gap between audience expectations and delivered content. Therefore, this study concludes that aligning consumer expectations with authentic, structured, and culturally driven digital content is essential to enhance engagement, implying that batik SMEs must strengthen strategic content planning while maintaining authenticity to improve their digital competitiveness.
Copyright (c) 2026 Ahmad Izzuddin, Wahyu Eko Setianingsih https://creativecommons.org/licenses/by/4.0
Reframing Heritage Change: Applying the Limits of Acceptable Change (LAC) Framework to Stakeholder Perceptions in the Heritage Area of Jakarta Historic District
This study explores stakeholder perceptions of physical, social, and cultural changes in the Core Zone of the Jakarta Historic District using the Limits of Acceptable Change (LAC) framework. As a major urban heritage destination experiencing increasing tourism pressure, the area faces challenges related to authenticity, social dynamics, and environmental quality. A qualitative approach was employed through in-depth interviews with key stakeholders, including heritage managers, local communities, and business actors, supported by thematic analysis using NVivo. The findings indicate that while physical improvements and increased visitation are generally perceived positively, stakeholders express concerns regarding crowding, socio-cultural shifts, and the gradual loss of community space. Rather than defining fixed thresholds, the study proposes qualitative indications of acceptable change based on stakeholder perceptions, particularly in relation to visitor density, environmental conditions, and socio-cultural dynamics. This study contributes by adapting the LAC framework to a living urban heritage context through multi-stakeholder qualitative evidence, highlighting the role of socio-cultural indicators and community space as critical dimensions of acceptable change. The findings also inform context-sensitive management strategies, including visitor regulation, cultural space protection, and participatory governance, to support more sustainable heritage tourism management.
Copyright (c) 2026 Friyanty Kartika Widhi, Fauziah Eddyono https://creativecommons.org/licenses/by/4.0
Benchmarking Green Jobs Implementation in Tourism: Lessons from Global Best Practices for Indonesia
The tourism industry plays a vital role in global economic growth while simultaneously exerting significant environmental pressures, including carbon emissions, waste generation, and ecosystem degradation. Addressing this duality, this study examines how green jobs can function as a strategic mechanism for enhancing tourism competitiveness through improvements in service quality, innovation, destination image, and compliance with sustainability standards, which collectively influence destination performance and visitor satisfaction. This research employs a qualitative descriptive approach based on a structured document analysis. A total of 68 policy documents, strategic plans, labor market reports, and certification frameworks (2015–2024) were analyzed across ten leading countries in the Travel & Tourism Development Index (TTDI) 2024—namely the United States, Spain, Japan, France, Austria, Germany, the United Kingdom, China, Italy, and Switzerland. Data were systematically coded using NVivo 15 to identify key themes related to policy frameworks, workforce development, certification systems, and institutional coordination. Cross-country comparison was conducted using a standardized thematic matrix to ensure analytical consistency.The findings indicate that advanced tourism economies have institutionalized green jobs through integrated governance structures, including national tourism strategies, certification schemes, and public–private partnerships that connect employment creation, digital transformation, and environmental management. In contrast, Indonesia’s current approach remains fragmented, with limited inter-ministerial coordination and insufficient integration of green competencies into vocational and higher-education systems. The study contributes conceptually by proposing a Tourism Green Jobs Policy Readiness Framework, which integrates key dimensions of governance coordination, workforce development, certification systems, and financing mechanisms, and provides practical insights for Indonesia’s transition toward a sustainable, low-carbon tourism economy.
Copyright (c) 2026 Rahma Prihatini, Fauziah Eddyono, Tatang Rusata https://creativecommons.org/licenses/by/4.0
Transforming Minimum Wage Policy Toward a Living Wage in Indonesia’s Hospitality Industry: A Multipol Analysis
This study develops a strategic framework for transitioning from a minimum wage to a living wage system in the Indonesian hospitality sector. Utilizing the MULTIPOL multicriteria analysis, the research evaluates the strategic hierarchy of policy scenarios, examines the consistency between interventions and actions, and constructs a conceptual transformation roadmap. Findings reveal that Productivity Enhancement (P3) is the most influential and resilient policy framework, followed by Variable Income Transparency (P1) as a critical stabilizing anchor. These policies demonstrate high resilience across various future scenarios, particularly under Gradual Fair Transformation (S4). Correspondence mapping further identifies a strong strategic fit between productivity-driven policies and Productivity Training (A6), while aggressive base-wage hikes are found to be highly context-sensitive. The study concludes with a strategic transformation flowchart, proposing a multi-track approach: a Primary Track (productivity-led), a Baseline Track (transparency-focused), and a Contingent Track (adaptive social dialogue). This research shifts the wage discourse toward an "Earned Adequacy" model, providing a scalable guide for local governments and industry stakeholders to balance worker welfare with business competitiveness.
Copyright (c) 2026 Hariyadi B. Sukamdani, Nafiah Ariyani https://creativecommons.org/licenses/by/4.0
Generation Z Work Readiness in the Digital Era: An Empirical Diagnosis and Conceptual HRM Collaboration Model at IAIN Parepare
This study examines the work readiness of Generation Z students in the digital era within the institutional context of IAIN Parepare, Indonesia. Rapid technological change has increased the demand for graduates who possess both digital competencies and adaptive professional skills. However, higher education institutions often face challenges in aligning graduate competencies with evolving industry expectations. Using an exploratory sequential mixed-method design, this study first conducted qualitative interviews and focus group discussions with institutional leaders, lecturers, industry practitioners, and human resource professionals to explore existing competency gaps and institutional practices. Insights from this phase informed the development of a survey instrument administered to 50 respondents in the quantitative stage. Qualitative data were analyzed using thematic analysis, while quantitative data were examined through descriptive statistics, regression analysis, and structural equation modelling. The findings indicate that students demonstrate relatively strong soft skills such as communication, teamwork, and professional ethics, but show moderate readiness in several digital hard-skills areas, particularly technological proficiency and independent problem solving. Based on these empirical insights, the study proposed an applied conceptual model that integrates human resource management practices, pentahelix collaboration, and Islamic value integration as institutional strategies for strengthening graduate work readiness. Rather than presenting a university-validated framework, the model is intended as a context-specific conceptual proposal grounded in the empirical case of an Islamic higher education institution.
Copyright (c) 2026 Musmulyadi, Fahmiah Akilah, Safrida https://creativecommons.org/licenses/by/4.0
Effects of AI Based Personalization, Perceived Privacy Risk, and Service Quality on Customer Loyalty in E-Commerce Platform
The rapid expansion of e-commerce in Indonesia has encouraged platforms to adopt AI-based personalization to enhance customer experience and loyalty. However, privacy concerns and service quality remain critical factors influencing customer retention. This study examines the effects of AI-based personalization, perceived privacy risk, and service quality on customer loyalty in Indonesian e-commerce platforms. Novelty: This study offers a novel contribution by empirically integrating AI-based personalization, perceived privacy risk, and service quality into a single explanatory model of customer loyalty within the Indonesian e-commerce context. A quantitative explanatory approach was employed using a cross-sectional survey of Indonesian e-commerce users (n = 260). Data were collected through an online questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that AI-based personalization and service quality positively and significantly affect customer loyalty, while perceived privacy risk has a negative effect. Service quality demonstrates the strongest influence on customer loyalty. Customer loyalty in Indonesian e-commerce platforms depends on effective AI personalization supported by high service quality and careful management of privacy risks.
Copyright (c) 2026 Muhammad Aria Wahyudi https://creativecommons.org/licenses/by/4.0
Synergizing Talent Management and Ethical Work Values to Enhance Engagement and Employee Performance in Higher Education
This study investigates whether talent management and values-based ethics are associated with employee performance in higher education, and whether work engagement explains this linkage. Ethical work values in this study are conceptualized as faith-based values rooted in organizational and cultural contexts. We used an explanatory survey design and collected responses from 200 non-academic staff working in public, private, and faith-based universities. The hypothesized relationships were tested using PLS-SEM. The findings indicate that TM is positively related to both engagement and performance. Ethical work values also show a meaningful association with engagement, and engagement functions as a partial mediator in the TM–performance relationship. Furthermore, ethical values amplify the effectiveness of talent management practices in fostering engagement. Integrating talent management with ethical work values provides a value-based human resource management approach that may strengthen employee engagement and performance in higher education institutions. From an applied perspective, the model supports institutional efforts to strengthen quality education (SDG 4) and decent work (SDG 8) by promoting ethical and sustainable HR practices in universities.
Copyright (c) 2026 Suyoto, Fatmah Bagis, Hengky Widhiandono https://creativecommons.org/licenses/by/4.0
Strengthening Destination Management Organization for Community-Based Tourism Development: Evidence from Sawahan Village, Trenggalek Regency, Indonesia
Destination Management Organizations (DMOs) play an important role in coordinating stakeholders and strengthening tourism governance, yet many rural destinations continue to experience fragmented institutions, limited managerial capacity, and weak integration of local communities. This study examines how strengthening a village-level DMO contributes to community-based tourism development in Sawahan Village, Trenggalek Regency, an emerging rural destination characterized by waterfall ecotourism and community-managed services. Using a qualitative case study approach, data were collected through in-depth interviews with 15 key informants, supported by field observations and document analysis, and analyzed using thematic analysis to identify governance patterns and community outcomes. The findings show that institutional strengthening led to more structured coordination, evidenced by the formation of formal tourism management units and the implementation of routine coordination meetings among stakeholders. In addition, the adoption of digital-based promotion, particularly through social media platforms managed by local operators, increased destination visibility as reflected in more consistent monthly visitor flows reported by tourism managers. Community participation also expanded, as local residents became directly involved in homestay provision, guiding services, and micro-scale tourism enterprises, indicating observable changes in local economic engagement rather than solely perceived benefits. These results demonstrate that clearer institutional roles, improved coordination mechanisms, and inclusive participation practices contribute to more effective and locally grounded tourism governance. This study offers an empirical contribution by showing how DMO strengthening at the village level translates governance principles into practical outcomes, while highlighting the importance of context-specific institutional capacity building for sustainable rural tourism development.
Copyright (c) 2026 Tjijik Rahaju, Ardiyansah, Yolanda Jihan Azhari, Haris Zuan Jaharudin https://creativecommons.org/licenses/by/4.0
The Mediating Role of Passenger Satisfaction: Examining Servqual and Repurchase Intentions at Tanjung Wangi Port Title
This research examines the associations between terminal service quality (SERVQUAL), passenger satisfaction, and repurchase intention at Tanjung Wangi Port, Banyuwangi, in response to the 6.55% passenger growth recorded in late 2025. While prior maritime studies have predominantly focused on international hub ports, this study addresses an empirical gap by investigating the unique dynamics of domestic passenger terminals, specifically how physical service consistency and staff responsiveness relate to post-purchase behavior. Utilizing an explanatory quantitative design with Structural Equation Modeling (SEM) analysis of 120 respondents, the study identifies that SERVQUAL is significantly associated with both satisfaction (P=0.024) and repurchase intention (P=0.010). The findings highlight that passenger satisfaction serves as a critical mediator, bridging the relationship between tangible terminal facilities and long-term loyalty. By positioning the research within the specific context of domestic maritime transport, these results provide a nuanced understanding of how SERVQUAL dimensions function outside of major global hubs. Ultimately, the study suggests that port management should prioritize the synergy between physical infrastructure and human-led responsiveness to maintain competitiveness against alternative transportation modes.
Copyright (c) 2026 Muhammad Syarif Hidayatullah Elmas, Mila Diana Sari https://creativecommons.org/licenses/by/4.0
Analysis of the Continuance Intention to Use Telemedicine Applications Mediated by Customer Satisfaction
This study aims to analyze the factors influencing continuance intention to use telemedicine applications in Indonesia by integrating perceived usefulness, perceived ease of use, perceived enjoyment, trust, and customer satisfaction as a mediating variable within an extended Technology Acceptance Model (TAM). A quantitative research design was applied using an online questionnaire distributed to 400 telemedicine users in DKI Jakarta, consisting of respondents aged 18–55 years with a gender distribution of 54% female and 46% male. The extension of TAM in this study clarifies how hedonic (perceived enjoyment) and trust-based components enhance the explanatory power of traditional TAM constructs by capturing both utilitarian and affective determinants of post-adoption behavior an aspect often overlooked in prior telemedicine research. Results obtained through Structural Equation Modelin –Partial Least Squares (SEM-PLS) using SmartPLS 4.0 show that perceived usefulness, perceived enjoyment, and trust significantly influence continuance intention both directly and indirectly through customer satisfaction, while perceived ease of use has no significant effect. Customer satisfaction is confirmed as a central mediating variable, reinforcing the long-term use of telemedicine services. These findings align with global digital health priorities and provide practical insights for healthcare policymakers and telemedicine developers in improving user retention and optimizing post-adoption engagement in Indonesia’s digital healthcare ecosystem.
Copyright (c) 2026 Indira Nisa Rahmi, Miguna Astuti, Alfatih Sikki Manggabarani https://creativecommons.org/licenses/by/4.0
The Influence of Corporate Culture and Employee Readiness in Realizing the Vision of PT. Citilink with Employee Wellbeing as a Moderating Variable
This study examined the relationship between corporate culture and employee readiness within the strategic framework of PT Citilink Indonesia’s vision to become a world-class low-cost carrier, with employee wellbeing included as a moderating variable. A quantitative research design was used, employing Partial Least Squares Structural Equation Modeling (PLS-SEM) on survey data collected from 250 employees across multiple directorates. The analysis showed that corporate culture had a significant positive effect on employee readiness, with the structural model demonstrating substantial explanatory power. Employee readiness was identified as an essential driver of organizational adaptability, enabling the company to align more effectively with strategic transformation goals. Employee wellbeing strengthened the effect of corporate culture on readiness, indicating that employees with higher emotional, social, psychological, and financial wellbeing were more likely to internalize organizational norms and respond proactively to change. These findings contribute to the literature by providing empirical evidence of the moderating role of wellbeing in cultural–behavioral dynamics within Indonesia’s aviation industry. Practically, the study underscores the importance of integrating corporate culture initiatives with sustainable wellbeing programs to enhance resilience, engagement, and competitiveness in increasingly dynamic airline environments.
Copyright (c) 2026 Adnan Husna Yusuf, Iwan Kresna Setiadi, Jubei Levianto https://creativecommons.org/licenses/by/4.0
The Role of Trust Mediation in Influencing Purchase Decisions: A Case study of the Influence of Augmented Reality, Customer Ratings, and Customer Reviews on E-Commerce Platforms
The research investigates Trust mediation effects which link Augmented Reality to Customer Rating and Customer Review and their combined impact on e-commerce purchase decisions. This study analyzes the gap between physical and digital products in e-commerce, which causes significant order cancellations due to mismatched representations. Zhang et al. (2023) found that 45% of cancellations among e-commerce users in Southeast Asia were caused by product appearance discrepancies such as color, texture, or dimensions, while Forrester (2023) found that 55% of global consumers doubt the credibility of online reviews due to suspected manipulated feedback. The novelty of this research lies in the integration of AR technology and social signals with trust as mediates in the specific context of the e-commerce market in Indonesia. Utilizing PLS-SEM on 246 purposively sampled respondents, all primary paths proved statistically significant. Key findings show positive impacts of AR, customer ratings, and reviews on purchase decisions, with trust as empirical mediator. Practically, e-commerce practitioners must integrate AR and ensure feedback transparency to strengthen consumer trust.
Copyright (c) 2026 Yayang Maulud Subagja, Eti Kusmiati https://creativecommons.org/licenses/by/4.0
How Product Quality Drives Consumers to Speak: A Study on Word of Mouth
This study aims to examine how product quality can encourage word of mouth (WOM) through purchase decisions and consumer satisfaction. In the context of increasingly complex business competition, understanding the effect chain from product quality to WOM is essential, especially for micro business actors such as local restaurants. This study uses a quantitative approach with accidental sampling techniques on 120 consumers of Mi Aceh Restaurant in Tebet, South Jakarta. The research instrument is in the form of a Likert scale questionnaire that measures four main variables: product quality, purchase decision, consumer satisfaction, and WOM. Data analysis was carried out using Path Analysis through SmartPLS 3 software. The results of the study show that product quality directly affects purchase decisions, purchase decisions affect consumer satisfaction, and consumer satisfaction affects word of mouth. The indirect influence of product quality affects word of mouth through purchasing decisions and consumer satisfaction. Maintaining and improving product quality is very important because it directly influences purchasing decisions, consumer satisfaction, and encourages positive word of mouth for restaurant businesses. Therefore, business actors need to ensure an easy and pleasant buying experience, as well as provide friendly and responsive services so that consumers feel satisfied and encouraged to recommend products voluntarily. The novelty of this research lies in identifying a serial mediation that links product quality, purchase decision, and consumer satisfaction to the emergence of positive word of mouth. In addition, this study was conducted within the context of traditional culinary micro‑businesses, specifically Mie Aceh, which has received limited academic attention, thereby offering new empirical contributions to the development of marketing strategies based on quality and consumer experience in the local culinary sector.
Copyright (c) 2026 Masrina Gultom, Wulandari Asri, Elang Pringgading https://creativecommons.org/licenses/by/4.0
The Influence of Multiple Intelligences on Employee Performance and Its Impact on Future Career Advancement
This study examines the influence of multiple intelligences on employee performance and its impact on future career advancement. Grounded in Gardner’s Multiple Intelligence Theory and Human Capital Theory, although Multiple Intelligence Theory identifies eight types of intelligence, this research operationalizes five dimensions that are more applicable to organizational contexts, namely linguistic, logical–mathematical, interpersonal, intrapersonal, and spatial–bodily kinesthetic intelligence, which, in shaping employee performance, in turn affects career progression. The study involved 320 respondents employed in eight service and manufacturing firms operating in the Greater Tangerang industrial region. These companies were purposively selected to represent different industries, and employees were recruited through voluntary survey participation. The hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM) implemented through SmartPLS, allowing simultaneous assessment of measurement validity and structural relationships. The results indicate that multiple intelligences have a significant positive effect on employee performance, and employee performance significantly influences future career advancement. Furthermore, employee performance mediates the relationship between multiple intelligences and career advancement. These findings enrich human resource management theory while simultaneously providing practical guidance for talent development initiatives and structured career planning within organizations.
Copyright (c) 2026 Arief Budi Santoso, Ong Ma Vin https://creativecommons.org/licenses/by/4.0
Determination of Nurses' Job Satisfaction in Private Hospitals in Karawang and its Implications on Performance
Hospitals are organizations operating in the public health sector. Nurses are the most important part of a hospital. Therefore, nurses' performance in hospitals must be good. For nurses to work well, there must be job satisfaction from the nurses. The purpose of this study was to determine the effect of talent management and democratic leadership style on job satisfaction and its implementation on nurse performance in private hospitals in Karawang Regency, West Java with a sample of 205 respondents from 20 private hospitals. The researcher took samples from all of these hospitals. This study used the SEM method, by applying the steps of the SEM method. The researcher used the Lisrel 8.8 tool. In analyzing the data, the researcher used an analysis test by looking at the SLF value, GOF test, construct reliability, and extract validity. The results of this study indicate that talent management and democratic leadership have an effect on job satisfaction with a large influence of 53 and 27 percent. Meanwhile, on performance, talent management and democratic leadership style have no effect. Job satisfaction in this study has a large influence on performance with an SLF value of 1.00 and job satisfaction is a mediating variable that can mediate the variables of talent management and democratic leadership style on performance, because the influence of talent management and democratic leadership is greater when mediated by job satisfaction.
Copyright (c) 2026 Saur Panjaitan, Rahmat Hidayat https://creativecommons.org/licenses/by/4.0
Integrating Artificial Intelligence into Strategic Leadership: Implications for Ethical Governance, Employee Trust, and Organizational Performance in Indonesia
Artificial intelligence (AI) is transforming strategic leadership, yet existing research in Indonesia has not systematically integrated how AI-enabled leadership, ethical governance, and employee trust are jointly represented across national policy, academic, and practitioner discourse. This study addresses this gap through a qualitative document analysis of a purposively assembled corpus of 42 Indonesian documents (2019–2025), including national policies (n=5), sectoral guidelines (n=4), academic articles (n=18), practitioner reports (n=10), and legal commentaries (n=5). Documents were retrieved via Google Scholar, institutional websites (Kominfo, OJK), and consultancy repositories using keywords: "AI leadership Indonesia", "etika kecerdasan buatan", "tata kelola AI", "kepercayaan karyawan AI", and "AI governance Indonesia". Inclusion criteria required direct relevance to AI in leadership/governance/workplace contexts, Indonesian focus, and publication between 2019-2025. Analysis treated documents as social artefacts, coding at the paragraph level using an iterative codebook (initial codes: n=24; final themes: n=4). Themes were validated through cross-source triangulation (requiring support from ≥2 document types) and peer debriefing (n=2 independent reviewers). Documentary evidence indicates that AI is framed as augmenting strategic sensing and performance monitoring, while generating concerns about data protection and algorithmic bias. National ethics circulars and sectoral guidelines begin to structure AI governance but are described as principle-heavy and unevenly translated into practice. Employee trust is portrayed as contingent on transparency, fairness, human oversight, and voice. Building exclusively on this documentary synthesis (not primary organizational field data), the article proposes a novel Indonesia-specific integrated framework in which ethical AI governance mechanisms mediate the relationship between AI-enabled strategic leadership and trust-based organizational performance. The framework’s novelty lies in specifying governance mechanisms (policies, assessments, committees, transparency, training) as mediators rather than moderators, grounded in an emerging-market context with high power distance and partial regulation.
Copyright (c) 2026 Wan Dian Safina, Julianto Hutasuhut, Nugraha Pratama, Hardi Mulyono, Muhammad Rahmat https://creativecommons.org/licenses/by/4.0
From Emotion to Intention: Mapping the Evolution of Brand Love Research Through a Systematic Literature Review
This study aims to identify, analyze, and systematically synthesize the intellectual and empirical development of brand love research from 2016 to 2024. The novelty of this review lies in its integrative approach that not only maps how the construct has evolved conceptually and methodologically across 43 Scopus-indexed journal articles, but also distinguishes itself from previous reviews by combining a PRISMA-guided screening procedure with bibliometric visualization to uncover deeper thematic structures. Using PRISMA as the primary protocol, the article selection process was carried out transparently and stepwise, complemented by bibliometric analyses in VOSviewer that reveal emerging clusters and patterns of scholarly interconnections. The findings indicate that brand experience, brand trust, and customer engagement consistently function as dominant antecedents and outcomes within brand love research. Recent studies also emphasize the growing role of digital platforms and emotional authenticity in shaping stronger consumer–brand relationships. Overall, this review clarifies the theoretical progression of brand love from emotional attachment toward behavioral intention and offers an enhanced research agenda that advances cross-cultural and digital marketing perspectives.
Copyright (c) 2026 Marselinus, Tantri Yanuar Rahmat Syah, Unggul Kustiawan, Regina Deka Sofia https://creativecommons.org/licenses/by/4.0