Ilomata International Journal of Management
The Ilomata International Journal of Management, with ISSN: 2714-8963 (online) and 2714-8971 (print), is a leading open-access, peer-reviewed journal dedicated to publishing high-quality research in the field of management science. Since its inception, the journal has remained committed to advancing knowledge across both private and public sectors, business management, finance, education, communication, logistics, human resources, and hospitality and tourism. Managed by the Yayasan Sinergi Kawula Muda, this journal upholds rigorous standards in scholarly publishing, providing a platform for original research articles, technical papers, and case studies. Published quarterly in collaboration with the Asosiasi Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia, the Ilomata International Journal of Management is dedicated to creating a globally accessible resource for scholars and practitioners in management science. This journal’s aim is to foster interdisciplinary perspectives and to advance understanding of contemporary management practices that are essential to addressing complex challenges in various industries. As an indexed journal in Science Technology Index (SINTA) Indonesia, Garba Referral Digital (GARUDA), Google Scholar, Crossref, and Dimensions, the Ilomata International Journal of Management is widely recognized and cited, with a notable presence in the Scopus database. With its commitment to providing free and unlimited access to its articles, the journal ensures that researchers, educators, and industry professionals can benefit from the latest insights without publication fees, enhancing knowledge-sharing and global accessibility. The Ilomata International Journal of Management invites contributions that align with its broad focus on management science, encompassing empirical research, theoretical analysis, and comprehensive reviews. This journal serves as an invaluable resource for lecturers, academics, and practitioners specializing in management, providing a foundation for collaboration, innovation, and applied research across disciplines in the field of management. Please read further explanations of our focus and scope
This work is licensed under a Creative Commons Attribution 4.0 International License.
Foreign Direct Investment in Asean: The Moderating Role of Regulatory Quality on Macroeconomic Factors and Political Stability
This study examines the determinants of Foreign Direct Investment (FDI) inflows in developing ASEAN countries, focusing on interest rates, exchange rates, inflation, and political stability, with regulatory quality as a moderating variable. Employing a quantitative, causal-comparative design, the study utilizes panel data from eight ASEAN countries (Malaysia, Thailand, Vietnam, Myanmar, Indonesia, Laos, the Philippines, and Cambodia) spanning the period from 2003 to 2023, sourced from the World Bank and the Worldwide Governance Indicators. Chow and Hausman tests indicate that the Fixed Effects Model provides the best fit for the data. The results indicate that interest rates have a negative and significant impact on FDI inflows, suggesting that higher borrowing costs deter foreign investors. Exchange rates exert a positive and significant influence, suggesting that currency depreciation enhances investment attractiveness. Inflation is found to be insignificant, indicating that investors can tolerate moderate inflation. Political stability shows a positive and significant effect, underscoring its crucial role in reducing investment risk and enhancing investor confidence. Furthermore, regulatory quality significantly moderates the effects of interest rates, exchange rates, and political stability on FDI. Strong regulatory frameworks can cushion the impact of adverse macroeconomic conditions and strengthen investment security. These findings extend institutional theory and emphasize the importance of macroeconomic, political, and regulatory stability in attracting FDI.
Copyright (c) 2026 April Kurniawan, Herry Subagyo, Ariati Anomsari
Overtrading as an Expression of Investor FOMO in Cryptocurrency Markets: Insights from the Monkey Business Perspective
This study analysed overtrading behaviour as a manifestation of FOMO, influencers, market sentiment, and crypto literacy in crypto traders. Additionally, it examined the moderating role of monkey business practices in these relationships. This phenomenon is interesting because the emergence of DEXs provides transaction freedom while increasing the risk of market manipulation and behavioural bias. This study represents the first comprehensive behavioural analysis of overtrading within decentralized exchange environments, addressing a significant gap in the cryptocurrency literature. While prior research has examined behavioural factors in general cryptocurrency markets, centralized exchanges, or DEX market structures, but no study has specifically investigated how FOMO, influencers, market sentiment, and crypto literacy interact with market manipulation practices to drive overtrading behaviour on DEX platforms. The method employed was a quantitative survey of 180 DEX traders in social media groups, utilizing purposive sampling techniques. Data were analysed using PLS-SEM to test the direct influence and moderation between variables. The results indicate that FOMO, influencers, and market sentiment have a positive impact on overtrading, whereas crypto literacy has a negative effect. In addition, monkey business moderates the influence of FOMO on overtrading but does not moderate the influence of influencers, market participants, and crypto literacy. These findings enhance understanding of how psychological and social factors influence trading decisions in decentralized markets. Specifically, the moderating role of monkey business practices provides new insights for behavioural finance theory. The implications of the study confirm the importance of caution when trading crypto on DEXs.
Copyright (c) 2026 Vincensius Raynaldy Pramudya Putra Agda, Herry Subagyo, Retno Indah Hernawati
Adaptive Leadership and The Gen-Z Mindset: Driving the Adoption of Work Culture for Organizational Sustainability
This study examines the influences of adaptive leadership on Gen Z's mindset in adopting work culture and promoting organizational sustainability. Integrating traditional leadership with Gen Z’s mindset is increasingly critical as Balikpapan's industrial sector undergoes a generational shift. This research will explore the challenges of aligning Gen Z’s mindset with strategies that sustain organizational effectiveness in dynamic cultures. Specifically, it examines how adaptive leadership shapes Gen Z’s mindset and acceptance of workplace culture, promoting organizational sustainability. This study uniquely provides empirical evidence on the mediating role of the Gen Z mindset within the adaptive leadership and sustainability framework in a developing economy, emphasizing the intergenerational connection between leadership and organizational culture. A mixed-methods approach was employed, involving 208 Gen Z employees in Balikpapan and utilizing both quantitative data and qualitative interviews. Analyses included Cronbach's Alpha, composite reliability, and structural equation modelling using partial least squares (SEM-PLS). The findings indicate that adaptive leadership significantly influences Gen Z mindset and work culture adoption. Furthermore, the Gen Z mindset mediates the relationship between corporate culture and leadership, which is essential for sustainability, although it does not directly affect sustainability. Conclusion: Adaptive leadership empowers and involves Gen Z, promoting lasting organizational and cultural transformation. The findings offer HR specialists and business leaders insights to foster intergenerational relationships and boost organizational effectiveness.
Copyright (c) 2026 Riska Andrilla, Dasriyan Saputra
Financial-Based Digital Technology Transformation Adapter to Increase the Sustainability of Agribusiness Farmers Sustainable Manner in Indonesia
The importance of financial-based digital technology system transformation in the Agribusiness system to improve the welfare of farmers and entrepreneurs. It is hoped that this digital technology system can be more advanced and sustainable, especially with the Agrofarmers logo, and needs to be implemented sustainably to empower the use of digital technology. The method used in this research is a symmetric descriptive qualitative method with a digital financial information technology system approach that is relevant for farmers and agribusiness entrepreneurs in Indonesia. The contribution of this research is to increase the knowledge and skills of farmers in managing agribusiness by using relevant information technology facilities in their daily business transactions efficiently and effectively. This research is limited to discussing financial-based digital technology transformation to increase the productivity of superior agribusiness farmers in West Java Province in Indonesia in a sustainable manner. The benefits of research for farmers in particular are expected to increase their capacity to use digital technology tools. Financially based and well networked, efficient, effective, good, and correct, so that in the future it is hoped that the productivity of their agricultural products and agribusiness results can increase optimally, maximally, and sustainably. The expected results are that farmers, in particular, and agribusiness entrepreneurs can understand technological transformation.
Copyright (c) 2026 Ratih Andaningsih Gusti, Trinandari Prasetyo Nugrahanti, Darwati Susilastuti, Yolanda
The Influence of Perceived Organizational Support on Employee Well-Being: The Mediating Roles of Work-Life Balance and Emotional Exhaustion among Correctional Officers
Correctional officers are required to work in an environment that is often characterized by high pressure and demanding situations, making psychological and emotional support in the workplace increasingly important. Recognizing this, this study aims to analyze the influence of perceived organizational support on employee well-being, focusing on the mediating role of work-life balance and emotional exhaustion. This study used a quantitative approach involving 314 correctional officers working in prisons, LPKAs, and detention centers under the authority of the DKI Jakarta Regional Office of the Ministry of Immigration and Corrections. Data was collected through the distribution of questionnaires, with the application of various analytical techniques, including feasibility tests, pilot tests, validity and reliability assessments, descriptive analysis, and measurement and structural model analysis. The results showed that perceived organizational support has a positive and significant effect on employee well-being, both directly and through the mediation of work-life balance and emotional exhaustion. Work-life balance proved to be a mediator that strengthens the relationship, where the higher the organizational support, the better work-life balance employees perceive. In contrast, emotional exhaustion acts as a negative mediator, where strong organizational support is able to reduce the level of emotional exhaustion, thus improving well-being. In conclusion, organizational support plays a crucial role in creating psychologically healthy working conditions, strengthening life balance, and reducing employees' emotional burden. The findings provide practical implications for human resource management in correctional settings to focus more on creating a supportive and well-being-oriented work climate for employees.
Copyright (c) 2026 Niken Desvita Sari, Fanny Martdianty
Barriers to Implementing Just in Time (JIT) Inventory Management Among Coffee Shop MSMEs in Jember Regency
This study explores the implementation of the Just in Time (JIT) inventory system in coffee shop MSMEs in Jember Regency, East Java, which is renowned as a coffee production center. Facing intense competition from major brands, local coffee shops must optimize inventory management to maintain sustainability. Using a descriptive qualitative approach, data were collected from 14 local coffee shops through in-depth interviews and participant observation. The findings reveal that while some MSMEs have adopted JIT, most face significant obstacles, such as inconsistent coffee quality, fluctuating raw material prices, supplier reliability, and high storage and transportation costs. These constraints hinder comprehensive JIT adoption and may impact operational efficiency. The study suggests that careful supplier selection, effective stock planning, and quality monitoring are essential to overcoming JIT barriers and ensuring sustainable business operations. The findings have practical implications for MSME inventory management and local economic development.
Copyright (c) 2026 Abdul Muhsyi, Khanifatul Khusna, Hari Sukarno
Corporate Governance and Integrated Reporting: A Systematic Review of Empirical Evidence in Business Contexts
This study investigates how corporate governance (CG) mechanisms influence the quality of integrated reporting (IR) by conducting a systematic review of 23 empirical articles published between 2020 and 2025, sourced from Sinta 4-accredited or Scopus Q4-indexed journals. The articles were selected using predefined inclusion criteria and analyzed thematically. The findings show that governance factors such as board independence, audit committee activity, board size, gender diversity, audit quality, and executive compensation play a significant role in enhancing IR quality. In Indonesia and other regions such as Asia, Europe, and South Africa, the influence of CG on IR is evident, although variations exist due to sectoral and methodological differences. Most studies are grounded in agency theory, with support from stakeholder and legitimacy theories. The review highlights that robust governance practices are consistently associated with high-quality integrated reporting, offering actionable insights for regulators, policymakers, and organizations aiming to strengthen CG frameworks and reporting practices.
Copyright (c) 2026 Wahyudi Nur Hidayat, Yusnaini Yusnaini
Determinant Factors of Customer Satisfaction from the SERVQUAL Perspective
Customer satisfaction serves as a vital benchmark for measuring a company’s performance, especially within service-based industries. Companies often encounter issues such as inconsistent service delivery and disparities between pricing and perceived value. This research has goal to measure how service quality and pricing impact client satisfaction, both individually and collectively. Utilizing a descriptive quantitative approach and a survey-based methodology, data was gathered through a census of 40 active clients of PT. ABI. The questionnaire, constructed on SERVQUAL dimensions, Zeithaml’s price perception model, and Oliver’s satisfaction theory, employed a Likert scale for measurement. Analytical techniques included validity and reliability assessments, classical assumption testing, multiple linear regression, and significance testing via SPSS software. The Research proven that service quality and pricing have significantly influence customer complacency, both partially and in tandem. The Measurement of R² value 0.704 means that these two variables explain 70.4% of the variance in satisfaction levels. The study concludes that enhancing service standards and aligning pricing with customer-perceived value can significantly improve loyalty, trust, and overall satisfaction.
Copyright (c) 2026 Randy Samadaya Ziliwu, Eti Kusmiati, Wufron
Islamic Leadership, Emotional Intelligence, and Workplace Spirituality: A Synergistic Model to Improve Teacher Productivity in Banyumas, Indonesia
This study develops and tests a structural model linking Islamic leadership and emotional intelligence to teacher productivity, with workplace spirituality serving as a mediating variable. Grounded in Bandura’s Social Cognitive Theory, the research involved 250 teachers from Islamic-based secondary schools in the Ex-Residency area of Banyumas, Indonesia. Data were collected using standardized instruments and analyzed through Structural Equation Modeling with Partial Least Squares (SEM-PLS). The results indicate that both Islamic leadership and emotional intelligence significantly influence workplace spirituality and teacher productivity, both directly and indirectly. These findings highlight that work environments enriched with Islamic values, emotional competence, and spiritual meaning can enhance professional performance. This study contributes theoretically to the development of an integrative model and offers practical implications for educational policymakers to foster meaningful and sustainable school cultures.
Copyright (c) 2026 Efi Miftah Faridli; Fatmah Bagis
Analysis of Factors Affecting Net Profit Margin: A Study of Telecommunication Companies
This study investigates the impact of Return on Equity (ROE), Equity Ratio (ER), and Asset Turnover Ratio (ATR) on Net Profit Margin (NPM) among telecommunication companies listed on the Indonesia Stock Exchange during 2018–2022. Employing a quantitative approach with panel data regression using the Random Effects Model and secondary data from company annual reports, the findings indicate that ROE exerts a positive but relatively weak influence on NPM, while ER demonstrates a positive relationship approaching significance. Conversely, ATR shows a significant negative effect, underscoring that asset efficiency contributes less to profitability in the capital-intensive telecommunications sector. The model achieves an adjusted R² of 0.874, suggesting strong explanatory power. Overall, the results emphasize that managerial strategies should prioritize optimizing equity utilization and maintaining a robust capital structure rather than relying on asset turnover efficiency. Despite being limited to five firms and secondary data, this research enriches sector-specific financial performance analysis and provides valuable insights for managers and policymakers. Future studies are encouraged to extend the model by incorporating factors such as technological innovation, market competition, and regulatory dynamics to capture a more comprehensive understanding of profitability determinants in the industry.
Copyright (c) 2026 Reza Palevi Alren, Etty Nurwati, Sri Purwanto, Moeljadi, Yudi Nur Supriadi, Sri Mulyantini
The Effect of PDDIKTI System Acceptance, Social Influence and Technology on Performance Expectations at Jember State Polytechnic Through Educational Background as an Intervening Variable
This study aims to analyze the influence of PDDIKTI system acceptance, social influence, and technology quality on the performance expectations of academic operators at the Jember State Polytechnic. This research is a type of comparative causal research. The data used in this study are primary data. The population in this study is the operator of the Jember State Polytechnic PDDikti management of 100. The sample was determined to be 100 respondents. The analysis model used in this study is Structural Equation Modeling (SEM) analysis with the help of WarpPLS software. The results of the study show that the acceptance of the PDDikti system, social influence, and technology have a positive and significant effect on the performance expectations of academic operators. The study offers practical value for higher education institutions looking to improve system performance expectations through training and social support. However, a clearer articulation of how these recommendations translate into measurable policies would increase social relevance.
Copyright (c) 2026 Ike Agustin Yuvianti, Nursaid, Budi Santoso
Exploring the Mandalagiri Coffee Supply Chain Using the Business Model Canvas (BMC) to Achieve Sustainability in the Coffee Industry
This study explores the Mandalagiri coffee supply chain using the Business Model Canvas (BMC) approach to support sustainability in the coffee industry. The research is motivated by increasing competition in both domestic and international markets, as well as the need for small and medium coffee industries to strengthen competitiveness through innovative, efficient, and sustainable business strategies. The novelty of this study lies in mapping coffee management from upstream to downstream while expanding market access through professional collaboration with local and international buyers. A mixed-methods approach was used, combining in-depth interviews, field observations, Focus Group Discussions (FGDs), and questionnaires administered to 40 respondents, including farmers, business actors, village governments, and related stakeholders. Qualitative analysis applied the Resource-Based View (RBV) framework, emphasizing VRIO (valuable, rare, inimitable, and organizational) resources, while quantitative analysis employed Structural Equation Modeling–Partial Least Squares (SEM-PLS) 4.0. The findings reveal a strong relationship between RBV and sustainability with a coefficient of 0.794, supported by a t-statistic of 16.921, indicating a significant positive effect. This demonstrates that stronger RBV characteristics enhance sustainability outcomes. Within the BMC, key partners, key resources, and value propositions play a crucial role in improving competitive advantage through strengthened human resources, product innovation, and reputation. Overall, the study confirms that coffee industry sustainability depends not only on external strategic efforts but also on effective internal resource management. The results are expected to serve as a reference for developing competitive coffee business models oriented toward economic, social, and environmental sustainability.
Copyright (c) 2026 Nizar Alam Hamdani, Hilman Rismanto, Acep Abdul Basit
Competence and Career Development Effects on Service Performance: Motivation Mediation in a Ditlantas BPKB Case Study
This study tests whether officers’ competence and career development improve service performance in the Vehicle Ownership Document (BPKB) unit of the South Kalimantan Regional Police and whether work motivation transmits these effects. Motivated by a documented paradox of high satisfaction scores alongside persistent queueing and responsiveness complaints, we specified a mediation model integrating Human Capital and Public Service Motivation perspectives. A cross-sectional census of 40 frontline officers was analyzed with PLS-SEM. The findings show that higher competence and clearer career development are associated with stronger motivation and better service performance, and that motivation mediates both relationships. The contribution lies in a policing-specific explanation of how capability and career signals translate into outcomes through motivation in a high-functioning yet complaint-prone service. Practical actions include targeted upskilling, mentoring, transparent promotion criteria, and routine feedback and recognition to sustain motivation, improve responsiveness, and shorten queues, thereby aligning resources with demand and strengthening public trust.
Copyright (c) 2026 Kartika Indah Yulia Apsari, Hastin Umi Anisah
Strategies to Enhance the Productivity of Yellow Bean Coffee Through Seed Certification and Value-Added Nursery Practices
This study aims to develop strategic approaches to enhance the productivity of Yellow Caturra coffee cultivated in Mount Mandalagiri, Garut Regency, Indonesia. Since 2012, Mandalagiri coffee farmers have experienced a decline in yields, primarily due to the use of seedlings that are not well-suited to the volcanic soil conditions of the region. Although the area possesses significant potential for coffee cultivation expansion through the national social forestry programme, the availability of certified Yellow Caturra seedlings remains limited. This research employed a qualitative descriptive approach to obtain an in-depth understanding of the certification process for Yellow Caturra nurseries and the potential value added from nursery activities to improve productivity. Data were analysed using the SOAR framework (Strengths, Opportunities, Aspirations, and Results) to identify strategic priorities for sustainable productivity enhancement. The findings highlight three main strategies: (1) the selection of superior Yellow Caturra parent plants and the integration of Good Agricultural Practices (GAP) within nursery operations to ensure seed certification; (2) capacity building and skill enhancement for seed breeders to strengthen the quality and scalability of seedling production; and (3) the promotion of Yellow Caturra coffee as Garut’s distinctive specialty product. These strategies underline the critical roles of certification, human resource development, and regional branding in improving productivity and ensuring the long-term sustainability of coffee cultivation in Mandalagiri.
Copyright (c) 2026 Tinneke Hermina, Muslim Alkautsar, Mochamad Romdhon, Hanifah Fauziah, Acep Abdul Basit https://creativecommons.org/licenses/by/4.0
Financial Management of MSMEs: Cost Control Strategies and Profit Improvement Amid Economic Uncertainty
Micro, Small, and Medium Enterprises (MSMEs) are the backbone of Indonesia’s economy, yet they remain vulnerable to economic uncertainty caused by global crises, supply chain disruptions, and policy shifts. These challenges emphasize the need for effective financial management strategies to ensure sustainability and profitability. This study aims to identify cost control strategies, evaluate the role of digital innovation and business model adaptation in profit improvement, and propose a holistic financial management framework for MSMEs. Using a qualitative approach with a literature review design, data were collected from scholarly journals, research reports, and policy documents published in the last five years, supported by relevant classical works. Content analysis was applied to identify patterns and relationships among financial practices, cost efficiency, and profit sustainability. The findings reveal that cost discipline, including zero-based budgeting, inventory optimization, and supplier negotiations, is critical for maintaining liquidity and operational efficiency during crises. At the same time, digital innovation—through e-commerce, QRIS-based payments, and cloud accounting—reduces transaction costs and expands market reach, while business model adaptation ensures income diversification and resilience. Importantly, financial literacy among MSME owners strengthens the integration of these strategies, enabling them to respond adaptively to uncertainty. The study concludes that a holistic model combining cost control, digital transformation, and reinvestment in financial and human capital offers MSMEs a sustainable pathway to resilience and long-term profitability.
Copyright (c) 2026 Aris Subranta, Gema Ika Sari, Ahlu Dzikri
Effectiveness of Village Financial Management: The Roles of Financial Literacy, Internal Supervision & Leadership Style
Village financial management is a crucial factor for realizing accountable and effective local development. This study examines the effects of financial literacy, internal supervision, and leadership style on the effectiveness of village financial management in the Anambas Islands Regency. Data were collected from a survey of 279 village officials (village heads, members of the Village Consultative Body [BPD], and village administrative staff) across 52 villages. The 28-item instrument was tested for validity and reliability and exhibited high internal consistency (Cronbach’s α). Because normality tests indicated non-normal distributions for the main variables, inferential analysis employed the nonparametric Mann–Whitney U test to evaluate six hypotheses concerning direct effects and inter-variable relationships. Empirical results indicate that financial literacy, internal supervision, and leadership style each have no significant effect on the effectiveness of village financial management; likewise, no significant relationships were found between literacy and supervision, supervision and leadership style, or literacy and leadership style. These findings likely reflect a knowledge–action gap and conceptual mismatches between indicators that measure declarative knowledge and outcomes that are administrative-instrumental; furthermore, supervision as measured emphasizes procedural formality and leadership constrained by collective regulation, which may weaken causal links. Policy implications stress the need for applied training interventions, enhancement of supervisors’ technical capacity, and institutional reforms to better integrate technical inputs into decision-making. Future research is recommended using mixed-methods designs, measurement of relevant subdimensions, and multilevel or intervention studies to test mechanisms for translating knowledge into practice.
Copyright (c) 2026 Risdayani Risdayani, Rosyeni Rasyid, Ramel Yanuarta
Maximizing After Sales Service and Service Recovery to Increase Customer Satisfaction
After-sales service (ASS) and service recovery (SR) are increasingly recognized as critical elements in sustaining customer satisfaction and supplier credibility. While prior studies have examined these concepts across consumer and manufacturing sectors, their specific role in Industrial Control Systems (ICS) remains underexplored, particularly within the Indonesian context. ICS represents a high-value, capital-intensive asset that requires continuous operation and long-term supplier support, making after-sales activities a strategic necessity. This study aims to analyze the extent to which ASS and SR contribute to strengthening customer satisfaction and safeguarding supplier reputation in the ICS sector. Unlike earlier research that largely repackages established concepts, this paper critically frames the unique challenges of ICS such as warranty limitations, post-warranty risks, and the vulnerability of installed bases to highlight gaps in both theory and practice. The methodology employed is a structured literature review, drawing from peer-reviewed journals indexed in Scopus, Google Scholar, and Semantic Scholar, complemented with ICS technical references and supplier documentation. From this synthesis, the paper develops a conceptual framework positioning ASS and SR as antecedents of customer satisfaction, which subsequently reinforces supplier reputation and long-term loyalty in capital-intensive industries. The study concludes that effective ASS and SR are not only operational requirements but also strategic levers that determine competitiveness. By contextualizing these concepts within ICS in Indonesia, the research contributes a more critical perspective and offers both theoretical insights and practical implications for sustaining supplier–customer relationships.
Copyright (c) 2026 Ichsan Gaffar, Elvira Sitna Hajar, Neila Aisha
Purchase Intention Analysis in Augmented Reality Marketing: SOR Implementation Framework
The rapid competition in the developing industry makes it increasingly important for business actors and marketers to pay attention to several important factors that can determine consumer purchasing decisions, namely based on the SOR framework. The researcher intend to expand literature by extending the S-O-R framework to the context of AR-based marketing in the telecommunications sector, by introducing a novel conceptual model connecting augmentation, product informativeness, and personalized recommendations to purchase intention via choice beliefs and perceived usefulness. The research approach used is quantitative research, by distributing questionnaires to 308 telecommunications service users in Batam City. The findings reveal that augmentation and product informativeness have a significant effect on choice trust. Product informativeness also have a significant direct effect on purchase intentions, although personalized recommendations cannot prove a significant relationship with purchase intentions. Regarding its mediation effect, researchers proved that choice trust is able to mediate the relationship between augmentation and product informativeness with purchase intentions. Perceived usefulness is able to mediate the relationship between product informativeness and purchase intentions, personalized recommendations do not significantly influence purchase intentions. It is important for telecommunication service companies to boost purchase intentions by building trust in choice, benefits felt by customers by maximizing the usefulness of augmentation-related features, product informativeness, and ability to provide effective recommendations for customers. Future researchers can make efforts to implement further research related to augmented reality marketing factors in their influence on purchase intentions, with different variable or research object.
Copyright (c) 2026 Renny Christiarini, Rooney, Edy Yulianto Putra
Effect of Financial Report Quality and ESG Disclosure on Investment Efficiency in Non-Financial Companies on the Indonesia Stock Exchange 2018-2023
This study examines the impact of financial reporting quality and Environmental, Social, and Governance (ESG) disclosure on investment efficiency in non-financial firms listed on the Indonesia Stock Exchange (IDX) from 2018 to 2023. Investment efficiency, defined as a firm’s ability to allocate capital to projects with positive Net Present Value (NPV), is increasingly important in Indonesia’s competitive and dynamic market. Despite growing interest, empirical evidence on the joint effects of financial reporting quality and ESG disclosure on investment efficiency remains limited, especially in emerging markets. This research investigates whether transparent financial reporting enhances investment efficiency and whether ESG disclosure constrains it. Using a quantitative method, 56 IDX-listed non-financial firms with consistent annual financial statements and Bloomberg ESG scores were selected via purposive sampling, yielding 336 firm-year observations. Investment efficiency was measured using residuals from the (Biddle et al., 2009) model, financial reporting quality through a modified accrual model, and ESG disclosure via Bloomberg ESG composite scores. Panel regression with bootstrapped standard errors (1,000 replications) was applied for data analysis. The results indicate that financial reporting quality positively affects investment efficiency (p < 0.05), while ESG disclosure negatively affects it (p = 0.05). These findings suggest that high-quality financial reporting improves capital allocation by reducing information asymmetry, whereas excessive or symbolic ESG practices may hinder efficiency if misaligned with strategic objectives. This study contributes to the literature by integrating financial reporting and ESG considerations within a single empirical framework in Southeast Asia, providing insights specific to the Indonesian context.
Copyright (c) 2026 Friska Amanda Fitri Auliya, Masiyah Kholmi, Driana Leniwati
Fostering Organizational Citizenship Behavior Among Employees in the Indonesian Retail Industry: The Role of Transformational Leadership and Perceived Organizational Support Mediated by Work Environment
The modern retail industry in Depok City is experiencing major challenges driven by shifting consumer behavior, rapid technological change, and the lasting effects of the COVID-19 pandemic. This study examines how Transformational Leadership (TL) and Perceived Organizational Support (POS) influence Organizational Citizenship Behavior (OCB), with Leader–Member Exchange (LMX) as a mediating variable. Using a quantitative survey of modern retail employees in Depok, the findings reveal that TL positively affects OCB, while POS influences OCB indirectly through LMX. These results highlight the importance of effective leadership and perceived support in fostering employees’ extra-role behavior within Indonesia’s retail sector. The study contributes practical insights for improving employee engagement and productivity in a post-pandemic retail environment.
Copyright (c) 2026 Tomy Sarwono, Yudi Nur Supriadi, Jubei Levianto, Ivan Yulivan
Heritage Tourism in Sumenep: The Role of Need for Uniqueness as a Moderating and Satisfaction as a Mediating Variable
The heritage tourism sector is one of the crucial sectors in economic development in Sumenep Regency. This study investigates the role of need for uniqueness as a moderating variable and satisfaction as a mediating variable in the relationship between touris attraction and revisit intention. The object in this study is focused on heritage tourism in Sumenep such as the sumenep palace, asta tinggi, and jamik mosque sumenep. Purposive sampling was used to choose 230 respondents as the study's sample. The techniques for collecting data were carried out by distributing questionnaires. The Partial Least Squares (PLS)-SEM) program was used to analyze the data. In this study it was found that direct tourist attractions had a positive and significant effect on visitor satisfaction and also revisit intention. Satisfaction has a positive and significant effect on revisit intention. Satisfaction mediates the effect of tourist attraction on revisit intention with the partial mediation category. However, need for uniqueness does not moderate the influence of tourist attractiveness on revisit intention. Therefore, the main findings of this study are expected to enhance the perspectives of tourism managers and support the development of heritage tourism in Sumenep. Furthermore, this study contributes to heritage tourism research by integrating psychological uniqueness and satisfaction into a moderated–mediated framework. The result of this study is also expected to contribute to academics in the management discipline, specifically regarding the context of tourism management.
Copyright (c) 2026 Edy Purwanto, M. Munir Syam AR
The Influence of Greenwashing and Consumer Trust on Green Skincare Repurchase Intention through Green Brand Image among Gen Z in West Sumatra
This study aims to analyze the influence of greenwashing, consumer trust, and green brand image on the repurchase intention of green skincare products among Generation Z in West Sumatra Province. This study uses a quantitative approach with purposive sampling technique, which is the determination of samples based on certain criteria relevant to the research objectives, including respondents aged 18–26 years (Generation Z), active use of green skincare products for at least three months, and residing in the West Sumatra region. Data were obtained from 260 respondents and analyzed using Structural Equation Modeling (SEM). The findings indicate that greenwashing has a negative and significant effect on repurchase intention, suggesting that misleading or exaggerated sustainability claims reduce consumer interest in repurchasing. Conversely, consumer trust and green brand image positively and significantly affect repurchase intention, implying that confidence in sustainability claims and positive perceptions of green brand image foster repeat purchase behavior. However, the study reveals that green brand image does not mediate the relationship between greenwashing and repurchase intention but strengthens the influence of consumer trust. The study concludes that building consumer trust and reinforcing a credible green brand image are essential strategies for companies seeking to enhance consumer loyalty and long-term engagement in the growing sustainable skincare market.
Copyright (c) 2026 Rina Supryanita, Yasri, Rosyeni Rasyid
Analysis of the Impact of Globalization and Digitalization on Welfare in ASEAN and BRICS Countries
This study investigates the multifaceted impacts of two global megatrends—globalization and digitalization—on public welfare in the ASEAN and BRICS nations from 2007 to 2024. Amid the prevailing narrative that links both phenomena to economic progress, this thesis critically analyses the influence of proxy variables for globalization (trade openness and foreign capital inflows) and digitalization (internet penetration and social media usage), alongside crucial domestic factors such as corruption and entrepreneurship, on three primary welfare indicators: per capita income, unemployment rate, and the poverty level. The principal objective of this research is to deliver nuanced empirical evidence on how the interplay of external forces and internal conditions shapes the welfare landscape in two of the world's most dynamic economic blocs. Employing a quantitative approach through panel data regression analysis, the findings reveal complex and non- uniform relationships. The analysis indicates that trade openness and internet penetration significantly contribute to a reduction in the unemployment rate. Conversely, social media usage demonstrates a negative correlation with per capita income and a positive association with rising poverty, suggesting potential counter-productive impacts and the promotion of consumptive behaviours. Furthermore, domestic governance factors, particularly corruption, are proven to have a significant influence on impeding income growth and exacerbating employment conditions. These findings affirm that the benefits of globalization and digitalization are not automatic but are heavily contingent upon the quality of domestic institutions and policies capable of optimizing opportunities and mitigating emergent risks.
Copyright (c) 2026 Mohamad Fidelio Omar Bestari, Inka Brahmantyo Yusgiantoro, Nuning Trihadmini, Yohanes Berchman Suhartoko
Leadership Style as a Mediator Between Employee Competence and Performance in Islamic Banking: A Case Study of BSI Area Banjarmasin
This study examines the effect of employee competence on performance and tests whether leadership style mediates this relationship in Bank Syariah Indonesia (BSI) Area Banjarmasin. Competence is positioned as a core dimension of human resource development that enhances work effectiveness, while leadership style shapes the extent to which competence is translated into employee performance. A quantitative survey was conducted with 60 employees purposively selected from six BSI sub-branch offices. Data were analyzed using partial least squares structural equation modeling (PLS-SEM) in SmartPLS. The results show that (1) competence has a positive effect on leadership style; (2) leadership style positively affects employee performance; (3) competence directly improves employee performance; and (4) leadership style significantly mediates the competence–performance relationship. The structural model explains 76.9% (R² = 0.769) of the variance in employee performance, demonstrating a robust model with strong predictive power for employee outcomes in Islamic banking. This study contributes to Islamic banking and organizational behavior literature by clarifying how contextually grounded leadership style mediates the competence–performance link in a Sharia-compliant banking environment.
Copyright (c) 2026 Intan Wulansari Wulansari, Laila Refiana Said
The Effect of Perceived Organizational Support and Work Environment on Performance: The Mediating Role of Job Satisfaction at BKN Regional VIII
This research proposes an integrated mediation framework that investigates how perceived organizational support (POS) and the work environment influence employee performance through the mechanism of job satisfaction at the Regional Office VIII of Indonesia’s National Civil Service Agency. The study responds to a persistent gap in public-sector performance research by linking structural conditions of work with an attitudinal pathway within the Indonesian civil service. A quantitative census involving 86 civil servants was conducted, and the data were processed using PLS-SEM in SmartPLS 4.0. The analysis reveals that both POS and the work environment significantly elevate job satisfaction, although neither factor directly drives performance. Job satisfaction functions as a full mediator for the effects of POS and the work environment on performance and significantly boosts employee performance. The model demonstrates strong explanatory capacity, with R² values of 0.851 for job satisfaction and 0.599 for performance. These results highlight job satisfaction as the principal channel through which supportive practices and conducive work conditions translate into performance. The study strengthens social exchange theory and enriches public-sector HRM literature by showing that, in bureaucratic institutions, performance outcomes stem primarily from employees’ attitudinal responses to organizational support and work quality.
Copyright (c) 2026 Dwi Magrita Kusuma Wardani, Hastin Umi Anisah
Social Media Influencer Attributes’ Impact on Generation Z Filipino Consumers’ Perceived Parasocial Relationships and Purchasing Behavior
This study investigates the role of social media influencers (SMIs) in shaping the purchasing behavior of Filipino Generation Z consumers, with particular emphasis on how influencer attributes foster parasocial relationships (PSRs) that drive online shopping. A quantitative-descriptive research design was employed using survey data collected from 380 Generation Z respondents in San Fernando, La Union. The data were analyzed using descriptive statistics, the Mann-Whitney U test, and Spearman’s rho correlation. The results revealed that nano-influencers (with 0–10,000 followers) are the most effective in establishing trust and emotional connections with their audiences. Influencer attributes, including authenticity, content style, perceived fit, and popularity, were identified as key drivers of engagement. Gender differences were observed in the strength of PSRs, with higher levels reported among female respondents, although no significant differences were found in purchasing behavior. The study concludes that relatable and emotionally resonant influencers play a central role in influencing Generation Z’s online purchasing decisions. It recommends that brands prioritize collaborations with credible nano-influencers to enhance consumer trust and loyalty. By situating these findings within the Philippine context, the research contributes to the literature on influencer marketing and offers practical implications for post-pandemic digital strategies.
Implementation of Artificial Intelligence in Fraud Detection and Prevention Through a Systematic Literature Review and Its Implications for the Financial Sector
The increasing complexity of financial fraud in the Digital Era requires more advanced and adaptive detection methods. This study examines the implementation of Artificial Intelligence (AI) in fraud detection and prevention through a Systematic Literature Review (SLR), addressing a critical issue in financial technology that remains highly relevant to both academic and professional communities. Although AI-based fraud detection has been widely studied, this research provides a distinct contribution by integrating technical effectiveness with regulatory alignment. The SLR systematically analyzes studies from major academic databases such as Scopus, Web of Science, IEEE Xplore, ScienceDirect, and Google Scholar to identify key trends, challenges, and implications for the financial sector. The PRISMA framework is used to screen and evaluate relevant literature, ensuring a comprehensive and structured analysis. VOSviewer is applied to visualize key research trends and topic relationships in AI-based fraud detection. The findings indicate that machine learning and deep learning techniques significantly enhance fraud detection accuracy, surpassing traditional rule-based approaches. Natural Language Processing (NLP) has shown effectiveness in analyzing fraud-related documents, while big data analytics facilitates real-time fraud monitoring. However, challenges persist, including data imbalance, regulatory compliance, and data privacy concerns, which must be addressed for successful AI implementation. This study concludes that an integrated AI framework that combines technological advancements with strong regulatory alignment is crucial for effective fraud detection. Future research should explore empirical case studies and real-world applications to validate these theoretical findings.
Copyright (c) 2026 Eko Budi Satoto, Yohanes Gunawan Wibowo
Analysis of the Direct Effect of Perceived Usefulness and Perceived Ease of Use on Intention to Use with Attitude Mediation in Digital Banking
This study examines the determinants of intention to use digital banking services within the Technology Acceptance Model (TAM) framework, focusing on perceived usefulness (PU), perceived ease of use (PEOU), and attitude (ATT). As digital banking adoption grows rapidly in Indonesia amid the regional expansion of fintech innovations across Southeast Asia, understanding the behavioral mechanisms behind adoption becomes increasingly significant for both information systems and management research. A quantitative approach was applied using survey data from 210 active digital banking users in Jakarta, analyzed through Structural Equation Modeling (SEM) with SmartPLS 4.0. The results show that ease of use has a significant positive impact on users’ intention to adopt digital banking, emphasizing the importance of intuitive system design and low-effort interaction. Meanwhile, usefulness and attitude were found statistically insignificant in predicting intention, indicating that functional benefits alone may not directly drive user behavior. Rather than drawing conclusions about user priorities, these findings suggest a more complex interplay between cognitive and experiential factors. The study extends TAM by highlighting the contextual influence of user experience and cultural expectations in emerging digital economies beyond Indonesia. Practically, financial institutions are advised to enhance usability through seamless navigation, efficient processes, and reduced cognitive barriers to strengthen engagement and long-term adoption.
Copyright (c) 2026 Azhar Ghazali, Alfatih Sikki Manggabarani, Guntur Syahputra Saragih
Theory of Planned Behaviour and its Applications in Marketing Contexts: A Systematic Literature Review and Future Directions
This study employs a Systematic Literature Review (SLR) combined with bibliometric analysis to examine the evolution of the Theory of Planned Behaviour (TPB) in marketing research. Drawing on 55 Scopus- and Web of Science–indexed articles published between 2021 and 2025, VOSviewer is used to map research trends and thematic structures. The findings show that core TPB constructs remain central predictors of consumer intention, while extensions such as trust, perceived risk, and moral norms increasingly enhance explanatory power in digital and sustainability contexts. However, challenges persist, including the intention–behaviour gap and limited cross-cultural validation. This study advances marketing theory by proposing an integrative framework linking psychological, technological, and contextual factors to support sustainable and consumer-oriented marketing strategies.
Copyright (c) 2026 Sukri Sukri, Susi Evanita, Vidyarini Dwita
Assesing the Sustainability of the Self-Declare Halal Certification Program for MSMEs in Lampung Province
This study examines the sustainability and effectiveness of the Halal Self-Declare Certification Program (Business Actor Statement) for Micro, Small, and Medium Enterprises (MSMEs) in Lampung Province. The program aims to accelerate halal certification and improve MSME compliance with Halal Product Assurance (JPH) regulations. A mixed-methods approach was employed, combining surveys of certified MSMEs, in-depth interviews with Halal Product Process (PPH) facilitators, and regulatory document analysis. Sustainability was assessed across economic, social, and institutional dimensions. The findings indicate that while the program has significantly increased the number of halal-certified MSMEs, sustainability challenges persist, particularly in the consistent implementation of internal halal assurance systems, the capacity and quality of facilitation, and MSMEs’ understanding of critical halal requirements. To ensure long-term sustainability, the program requires strengthened capacity building for PPH facilitators and improved post-certification monitoring through simplified and digitalized systems. The novelty of this study lies in proposing an optimization model for the sustainability of the Sehati Self-Declare Program that integrates halal regulatory frameworks, MSME capacity, and institutional roles within the specific regional context of Lampung Province, offering a more comprehensive and practical approach than previous normative or partial evaluations.
Copyright (c) 2026 Astrid Aprica Isabella, Rini Loliyani