Lestari, Fitrina, Agus Rahayu, and Heny Hendrayati. “A Research Map of Technology-Based Digital E-CRM: A Bibliometric Analysis to Identify Innovations and Future Trends”. Ilomata International Journal of Management 6, no. 2 (January 8, 2025): 694 - 713. Accessed January 21, 2025. https://ilomata.org/index.php/ijjm/article/view/1574.