GAFFAR, Ichsan; HAJAR, Elvira Sitna; AISHA, Neila. Maximizing After Sales Service and Service Recovery to Increase Customer Satisfaction : Literature Review of Industrial Control System customers in Indonesia. Ilomata International Journal of Management, [S. l.], v. 7, n. 1, p. 277–295, 2026. DOI: 10.61194/ijjm.v7i1.1944. Disponível em: https://ilomata.org/index.php/ijjm/article/view/1944. Acesso em: 6 mar. 2026.