ZILIWU, Randy Samadaya; KUSMIATI, Eti; WUFRON. Determinant Factors of Customer Satisfaction from the SERVQUAL Perspective. Ilomata International Journal of Management, [S. l.], v. 7, n. 1, p. 135–146, 2026. DOI: 10.61194/ijjm.v7i1.1879. Disponível em: https://ilomata.org/index.php/ijjm/article/view/1879. Acesso em: 6 mar. 2026.