LESTARI, Fitrina; RAHAYU, Agus; HENDRAYATI, Heny. A Research Map of Technology-Based Digital e-CRM: A Bibliometric Analysis to Identify Innovations and Future Trends. Ilomata International Journal of Management, [S. l.], v. 6, n. 2, p. 694–713, 2025. DOI: 10.61194/ijjm.v6i2.1574. Disponível em: https://ilomata.org/index.php/ijjm/article/view/1574. Acesso em: 6 mar. 2026.