WIJAYA, Brendi; YULITA, Henilia. Effect of Emotional Experience, Electronic Word of Mouth, Reputation, Customer Satisfaction on Loyalty : (Empirical Study: Lion Air). Ilomata International Journal of Management, [S. l.], v. 1, n. 4, p. 215–227, 2020. DOI: 10.52728/ijjm.v1i4.164. Disponível em: https://ilomata.org/index.php/ijjm/article/view/164. Acesso em: 6 mar. 2026.