GAFFAR, Ichsan; AGUSTINA, Ika; TOHIROH; WICAKSONO, Adi. The Operational Risk Management and Supplier Service Recovery in Improving Customer Satisfaction. Ilomata International Journal of Management, [S. l.], v. 5, n. 2, p. 569–586, 2024. DOI: 10.61194/ijjm.v5i2.1151. Disponível em: https://ilomata.org/index.php/ijjm/article/view/1151. Acesso em: 6 mar. 2026.