Wijaya, B. and Yulita, H. 2020. Effect of Emotional Experience, Electronic Word of Mouth, Reputation, Customer Satisfaction on Loyalty : (Empirical Study: Lion Air). Ilomata International Journal of Management. 1, 4 (Oct. 2020), 215-227. DOI:https://doi.org/10.52728/ijjm.v1i4.164.